Aktuelle Jobs im Zusammenhang mit Supervisor Customer Service - Volketswil - Coesia
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Supervisor Product Life Cycle
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Quality Manager
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Oem Account Sales Manager
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Retail Manager Ch
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Quality Manager
Vor 6 Tagen
Volketswil, Schweiz Coesia Vollzeit**This is what you will do** As our Quality Manager, you will manage our systems, quality assurance and control alongside ensuring that Hapa complies with all relevant machine standards and laws. You will manage a small team that work with quality assurance of Hapa machines. You will be the owner of the quality of our products and therefore be actively...
Supervisor Customer Service
vor 2 Wochen
**About Hapa**
Hapa is a leading organization headquartered in Volketswil, Switzerland.
As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry.
Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and more cost
- and waste-efficient.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
**About the Role**
In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:
- **Area Sales - Strategic Customer Management**
- Developing and maintaining long-term customer relationships
- Close collaboration with our agents and equipment sales teams
- Leading contract negotiations with strategic customers
- **Print Mat Solutions**
- Ensuring timely delivery of printing mats for flexographic printing
- Coordinating artwork creation for digital printing
- **Service Sales Order Management**
- Responsible for processing sales orders for inks, spare components and wear items, repair services
- Optimizing order and delivery processes
- **Maintenance Service Coordination**
- Planning and organizing maintenance services
- Acting as the interface between customers and support
In this role, you report directly to the Head of Customer Service. You need to be willing to travel up to 20% of your working time.
**What You Need to Be Successful**
- Successfully completed master’s degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
- Several years of professional experience in sales or customer service, ideally in an international industrial context
- Experience in negotiating contracts with customers
- At least 5 years of leadership experience, ideally with responsibility for various functional areas
- Strong communication and leadership skills
- Structured, solution-oriented approach and a high level of customer focus
- Strong affinity for data analysis and working with KPIs
- Initial experience with or a strong interest in the use of artificial intelligence for process optimization
- **Fluent in written and spoken German and English,**any other languages considered a plus
**Our Offer**
- An exciting leadership position with a high degree of creative freedom
- Collaboration within a motivated, international team
- Attractive compensation and flexible working conditions
- Opportunities for personal and professional development
**Join the team**
This is a permanent, full-time position, working on-site at our office in Volketswil.
External agencies are kindly requested not to contact the company regarding this position.
- Coesia is an equal opportunity employer and embraces diversity and inclusion._
Job Reference: CGS12510
