Customer Care Coordinator KA

vor 2 Wochen

Pratteln, Schweiz Ocean Network Express Vollzeit

CUSTOMER CARE COORDINATOR KEY ACCOUNT (EXPORT/IMPORT) m/f/d JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. Smooth customer and service oriented performance for designated clients Active communicator with international internal as well as external stakeholders Escalation point for enquiries or complaints Liaise cross functionally to overcome operational issues Ensure compliance with company rules Promoting e-commerce platform and self-service tools as applicable REQUIRED SKILLS AND COMPETENCIES A minimum of 2 years of professional shipping experience preferably within Customer Service Import and/or Export Distinct customer and service focus Persuasive, target and result oriented High attention to detail and accuracy Advanced skills in Google applications and a strong administrative focus Business fluent in English and local language Strong digital orientation and growth mindset Teamwork and high engagement level WHAT WE OFFER Modern workplace Mobile working possibilities (1 day per week) Open communication and innovative collaboration Career & development opportunities Located in the office in Basel/Pratteln.

  • Customer Care Coordinator KA

    Vor 4 Tagen

    Basel-Pratteln, Basel-Land, Schweiz Ocean Network Express Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    CUSTOMER CARE COORDINATOR KEY ACCOUNT (EXPORT/IMPORT) m/f/dJOB PURPOSE & PRIMARY JOB RESPONSIBILITIESIn this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through...

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