Customer Care Coordinator KA

Vor 5 Tagen

BaselPratteln, Basel-Land, Schweiz Ocean Network Express Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

CUSTOMER CARE COORDINATOR KEY ACCOUNT (EXPORT/IMPORT) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.

  • Smooth customer and service oriented performance for designated clients
  • Active communicator with international internal as well as external stakeholders
  • Escalation point for enquiries or complaints
  • Liaise cross functionally to overcome operational issues
  • Ensure compliance with company rules
  • Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

  • A minimum of 2 years of professional shipping experience preferably within Customer Service Import and/or Export
  • Distinct customer and service focus
  • Persuasive, target and result oriented
  • High attention to detail and accuracy
  • Advanced skills in Google applications and a strong administrative focus
  • Business fluent in English and local language
  • Strong digital orientation and growth mindset
  • Teamwork and high engagement level

WHAT WE OFFER

  • Modern workplace
  • Mobile working possibilities (1 day per week)
  • Open communication and innovative collaboration
  • Career & development opportunities

Located in the office in Basel/Pratteln.

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