客房服务员 - Mandarin Speaking Stateroom Steward

职位内容• 负责约18间客舱的日常清洁• 根据要求，清洁公共场所，厕所和接待区• 正确处理客人洗衣• 管理和交还已清洁的衣物和制服• 谨慎处理所有的清洁产品，材料和设备• 轮流交换洗衣工作，包括洗涤，熨烫，折叠• 在分配的客舱，派送每日日程，礼品订单和夜床服务• 在登船日欢迎和伴随客人到客舱• 检查和报告上司或前台客舱的技术缺陷• 在登船和离船日负责客人行李的托运、看管及分发• 按照公司的程序清单，盘点存货• 在开始和结束巡航季时，准备开船和闭船事宜• 如上司指令，需协助其他部门• 根据公司的标准和HACCP规则工作• 参与载荷• 正确存储库存；建立标准水平• 积极参与船上的培训计划任职要求• 至少两年四或五星级酒店的工作经验• 有国际/船上工作经验者优先• 良好的普通话，英语或其他语言技能者优先• 服务为导向，以客为本，注重细节• 个性积极，专业的外表• 灵活、抗压能力强，有团队合作精神，信守承诺ASSIGNMENTS/RESPONSIBILITIES• Daily cleaning of approximately 18 staterooms• Cleaning of public areas, toilets and reception area according to requirements• Correct handling of guest laundry• Control and distribution of externally cleaned laundry and uniforms• Correct and careful handling of all cleaning products, materials and housekeeping equipment• Rotating laundry duty incl. washing, ironing and folding activities• Distribution of daily programs, gift orders and turndown services in allocated staterooms• Welcoming and escorting guests to their staterooms on embarkation day• Checking and reporting technical defects of staterooms to the supervisor / reception• Luggage duty on embarkation and disembarkation day• Conduction of stock takes; inventory according to company procedures• Preparation of opening and closing ships at start and end of season• Assistance in other departments upon instruction from supervisors (if required)• Performance according to company standards and HACCP rules• Participation in loadings• Correct storage of stock; establishing of par levels• Active participation in onboard training programsQUALIFICATION PROFILE• Min 2 years working experience in 4-5 Stars hotel.• International experience / experience onboard a ship is an asset• Good Mandarin skills, English or other languages are an asset• Ability to work independently, service-oriented and guest focused• Positive Personality, neat appearance• Flexibility and stress resistance, team player, commitment