酒店经理- Mandarin Speaking Hotel Manager

职位概况 按照维京外展中国市场的专业服务标准（VRC PSO）和预算营运，酒店经理负责船上酒店的所有运作，保证为客人带来最大的满意度，并为所有船员提供愉快的工作环境。 职位内容 • 确保所有的酒店部门按照标准妥善管理• 管理和激励船上工作人员，重心放在部门主管上• 根据公司的标准服务流程操作• 为酒店部门（餐饮、家政服务、设备等）进行采购• 确保酒店部门所有区域的清洁都无可挑剔，卫生和秩序都按照危害分析和关键控制点（HACCP）的规则工作• 对各部门的供应物品进行最终检验和收据归档• 在开始和结束巡航季时，准备开船和闭船事宜• 主动与客人联络并成功处理投诉• 积极参与船上活动和额外项目• 在用餐时间，巡视厨房和餐厅• 确保与航海部门、船上管理层、船上员工和巴塞尔总部的沟通积极畅通• 确保根据要求安排部门培训• 负责预算范围内的成本控制• 与接待员/夜审计员每日分析借贷账务• 按照公司的程序清单，盘点存货• 参与载荷任职资格 • 有酒店行业相关教育学历，优选酒店管理学校（酒店管理学士学位者优先，重点在餐饮经营）• 在豪华酒店，优选邮轮行业，有多年的酒店经理专业的管理经验• 优秀的管理、组织和沟通能力• 专注客人需要，抗压能力强，在压力下保持冷静，有团队合作精神，外观端正• 思想开放灵活，具有较高的社交和跨文化素养，熟悉中国文化知识、社交和商业场所适当的礼仪和行为• 优秀的普通话和英语（书面和口头）能力，会其他语言技能者优先（例如德语）• 必须能够独立工作，良好的电脑运用技能 PURPOSE OF POSITION You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking China Outbound Standards and budgets. ASSIGNMENTS/RESPONSIBILITIES • Responsible for the entire hotel operation onboard• Ensuring that all hotel departments are managed according to their standards• Management and motivation of the crew, with emphasis on Department Heads• Operation of service procedures according to company standards• Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules• Final inspection and receipt of all supplies and deliveries for the hotel department• Supervision and organization of opening and closing ships at start /end of season• Active liaison with guests and successful handling of complaints• Active participation in all onboard events and special functions• Presence in the galley and restaurant during meal times• Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel• Ensuring departmental training according to requirement profile• Responsible for cost control and adherence to all set budgets• Daily analysis of debtors in accordance with Receptionist / Night Auditor• Conduction of stock takes; inventory according to company procedures• Active participation in loadingsQUALIFICATION PROFILE • Graduated education within the hotel industry, preferably hotel management school (Preferred tertiary degree in hotel management with emphasis on F&B operation)• Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry• Excellent management, organizational and communication skills• Guest focused, stress resistant, calm under pressure, team player and with positive appearance• Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations• Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage• Must work independently, good computer skills