Director of Customer Care and Support
Vor 4 Tagen
ROCKEN® hat mit ihrer digitalen Rekrutierungslösung den Bewerbungsprozess massgeblich vereinfacht und setzt damit einen neuen, einheitlichen Standard. Wir verbinden Talente, Experten und Expertinnen in der gesamten Schweiz. Unser Netzwerk an etablierten Unternehmen stellen wir auf unserer ROCKEN® Talent Plattform zur Verfügung.
Unser Partner entwickelt und produziert seit 70 Jahren hochwertige Maschinen und Anlagen zur Produktion von Gebäcken aller Art. Das Schweizer Unternehmen legt grossen Wert auf Qualität, Innovation und Zuverlässigkeit.
Starte deine neue Reise jetzt mit einem persönlichen ROCKEN® Talent Profil und profitiere von spannenden Jobs
Deine Verantwortung:
- Sicherstellung eines erstklassigen First Level Supports für sämtliche Kundenanfragen
- Leitung eines Teams von Mitarbeitenden und Verantwortung für eine schnelle und kompetente Bearbeitung der Kundenanfragen
- Ausbau und Monetarisierung der Dienstleistungen durch die Entwicklung und Implementierung digitaler Services
- Entwicklung und Vermarktung von Upgrade- und Retrofit-Dienstleistungen
- Sicherstellung der wirtschaftlichen Ziele und Budgetverantwortung im Bereich Service & Kundenbetreuung
- Schulung und Know-How-Transfer innerhalb des Teams, um sicherzustellen, dass alle Mitarbeitenden stets auf dem neuesten Stand der Technik sind
- Koordination des internationalen Austauschs mit Kollegen in den globalen Tochtergesellschaften
- Verantwortung für die kontinuierliche Weiterentwicklung des Serviceangebots, basierend auf Kundenanforderungen und Markttrends
Deine Qualifikationen:
- Abgeschlossene technische Ausbildung (z. B. Polymechaniker, Automatiker)
- Mehrjährige Berufserfahrung im technischen Service, davon mindestens 5 Jahre mit Führungserfahrung
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Sie sind ein pragmatischer Macher, der schnell Lösungen findet und den Service mit Enthusiasmus und Ideen voranbringt.
Benefits:
- Flexible Arbeitszeitgestaltung
- Markt- und leistungsgerechte Löhne
- Überdurchschnittliche Ferien- und Freitage
- Attraktive Weiterbildungs- und Entwicklungsmöglichkeiten
- Komfortables Büro mit moderner Infrastruktur
- Interessante und abwechslungsreiche Tätigkeiten/Projekte
ROCKEN Jobs:
https://rocken.jobs
Profil erstellen:
https://rocken.jobs/application/profil-erstellen/
Arbeitsort
Bern
Kontakt
Judith Priebe,
+41 44 385 21 25
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