Customer Service IT Specialist

vor 1 Tag


Zürich, Schweiz Rocken® Vollzeit

ROCKEN hat mit Ihrer digitalen Rekrutierungslsung den Bewerbungsprozess massgeblich vereinfacht und setzt damit einen neuen, einheitlichen Standard. Wir verbinden Talente, Experten und Expertinnen in der gesamten Schweiz. Unser Netzwerk an etablierten Unternehmen stellen wir auf unserer ROCKEN Talent Plattform zur Verfgung.

Unser Partner zeichnet sich durch seine Expertise in der Bereitstellung mageschneiderter Unternehmens-IT-Lsungen aus. Mithilfe eines hochentwickelten automatisierten Prventionsprogramms sorgen sie permanent fr hchste Sicherheit, optimale Leistung und absolute Stabilitt der IT-Systeme. Dieses usserst erfolgreiche Dienstleistungsunternehmen hat seinen Sitz im Raum Zrich.

Starte deine neue Reise jetzt mit einem persnlichen ROCKEN Talent Profil und profitiere von spannenden Jobs


Deine Verantwortung:
  • Entgegennahme und Bearbeitung von Kundenanfragen per Telefon und E-Mail
  • Verantwortung fr das Erstellen, Verfolgen und Abschliessen von Support-Tickets
  • Durchfhrung einer Triage zur Priorisierung und Kategorisierung der Support-Tickets
  • Sicherstellung einer zeitnahen und erfolgreichen Lsung aller Kundenprobleme und Koordinierung der Einstze der Engineers
  • berwachung von Terminen zur optimalen Ressourcennutzung und Einhalten von Qualittsstandards sowie SLA's

Deine Qualifikationen:
  • Mindestens 2 Jahre Erfahrung nach der Ausbildung, idealerweise bei einem IT-Dienstleister
  • Abgeschlossene Berufsausbildung im IT-Bereich (z.B. EFZ Systemtechnik, Betriebsinformatik, ICT Fachmann/-frau) oder bereits mehrere Jahre Erfahrung in der IT
  • Freundliche und professionelle Kommunikation, stark ausgeprgte Kunden- und Dienstleistungsorientierung
  • Sehr gute Organisationsfhigkeiten und die Fhigkeit, auch in hektischen Situationen den berblick zu behalten
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

Benefits:
  • Flexible Arbeitszeitgestaltung
  • Attraktive Vorsorge- und Versicherungsleistungen
  • Homeoffice
  • Zahlreiche Mitarbeiterevents
  • Attraktive Mitarbeiterrabatte
  • berdurchschnittliche Ferien- und Freitage
  • Beteiligung oder bernahme V-Abonnements
  • Attraktive Weiterbildungs- und Entwicklungsmglichkeiten
  • Familienfreundliche Anstellungsbedingungen, Kinderbetreuung

ROCKEN Jobs:

https://rocken.jobs


Profil erstellen:

https://rocken.jobs/application/profil-erstellen/

Kontakt

Fitore Babanaj,
+41 44 385 28 32



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