Director of Customer Care and Support

Vor 5 Tagen


Bern, Schweiz Rocken® Vollzeit
Lohn - CHF105'000 - 120'000

ROCKEN hat mit ihrer digitalen Rekrutierungslsung den Bewerbungsprozess massgeblich vereinfacht und setzt damit einen neuen, einheitlichen Standard. Wir verbinden Talente, Experten und Expertinnen in der gesamten Schweiz. Unser Netzwerk an etablierten Unternehmen stellen wir auf unserer ROCKEN Talent Plattform zur Verfgung.

Unser Partner entwickelt und produziert seit 70 Jahren hochwertige Maschinen und Anlagen zur Produktion von Gebcken aller Art. Das Schweizer Unternehmen legt grossen Wert auf Qualitt, Innovation und Zuverlssigkeit.

Starte deine neue Reise jetzt mit einem persnlichen ROCKEN Talent Profil und profitiere von spannenden Jobs


Deine Verantwortung:
  • Sicherstellung eines erstklassigen First Level Supports fr smtliche Kundenanfragen
  • Leitung eines Teams von Mitarbeitenden und Verantwortung fr eine schnelle und kompetente Bearbeitung der Kundenanfragen
  • Ausbau und Monetarisierung der Dienstleistungen durch die Entwicklung und Implementierung digitaler Services
  • Entwicklung und Vermarktung von Upgrade- und Retrofit-Dienstleistungen
  • Sicherstellung der wirtschaftlichen Ziele und Budgetverantwortung im Bereich Service & Kundenbetreuung
  • Schulung und Know-How-Transfer innerhalb des Teams, um sicherzustellen, dass alle Mitarbeitenden stets auf dem neuesten Stand der Technik sind
  • Koordination des internationalen Austauschs mit Kollegen in den globalen Tochtergesellschaften
  • Verantwortung fr die kontinuierliche Weiterentwicklung des Serviceangebots, basierend auf Kundenanforderungen und Markttrends

Deine Qualifikationen:
  • Abgeschlossene technische Ausbildung (z. B. Polymechaniker, Automatiker)
  • Mehrjhrige Berufserfahrung im technischen Service, davon mindestens 5 Jahre mit Fhrungserfahrung
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Sie sind ein pragmatischer Macher, der schnell Lsungen findet und den Service mit Enthusiasmus und Ideen voranbringt.

Benefits:
  • Flexible Arbeitszeitgestaltung
  • Markt- und leistungsgerechte Lhne
  • berdurchschnittliche Ferien- und Freitage
  • Attraktive Weiterbildungs- und Entwicklungsmglichkeiten
  • Komfortables Bro mit moderner Infrastruktur
  • Interessante und abwechslungsreiche Ttigkeiten/Projekte

ROCKEN Jobs:

https://rocken.jobs


Profil erstellen:

https://rocken.jobs/application/profil-erstellen/

Arbeitsort
Bern

Kontakt

Judith Priebe,
+41 44 385 21 25


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