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vor 1 Woche

Geneva, Schweiz WIPO Vollzeit

Senior Client Support Assistant (five posts)-25260-FT_LTPCT Operations Division, PCT Services Department, Patents and Technology SectorGrade-G6Contract Duration-1 year (maximum cumulative length of 5 years) *Duty Station :CH-GenevaPublication Date :04-Dec-2025Application Deadline :08-Jan-2026, 5:59:00 PMIMPORTANT NOTICE REGARDING APPLICATION DEADLINE : Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location. This post is a limited-term fixed-term post. 1.  Organizational Context a.Organizational Setting The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages. b.Purpose Statement The incumbent is required to proactively provide support to small and medium sized clients, provide customer services to applicants and offices, and carry out complex processing and examination duties in at least two languages for international patent applications. c.Reporting Lines The incumbent works under the supervision of the Team Head. d.Work Relations The incumbent liaises frequently with external customers, PCT legal and IT specialists. 2. Duties and Responsibilities The incumbent will perform the following principal duties: a. Analyze frequently occurring defects in applications, proactively communicate with clients and provide advice as necessary; communicate insights and make recommendations for improvements to the Team Head. b. Participate in development activities relating to the PCT system including IT tools and PCT rule changes. c. Examine in at least two languages formality requirements of complex international applications and related documents and correspondence, ensuring conformity with set standards and timely follow-up as required in customer-oriented way. In the case of unusual/contentious formalities issues, forward them to the Team Head for further instructions. d. Ensure high level customer services to users, reply to complex queries and find solutions to problems in a timely manner. Liaise with PCT users and authorities and provide follow-up as required. Foster a culture of providing high quality customer-focused services by identifying varying customer needs, recommending best practices which can improve customer interactions and, proactively addressing potential issues before they impact the customer experience. e. Sort, identify, prioritize and distribute work within the team in accordance with established guidelines. Ensure work items are completed within deadlines and make proposals to improve and rationalize workflows and work processes based on quantitative and qualitative targets. Follow up as necessary. f. Carry out quality control of applications and publication review and identify and resolve problems. Share knowledge on how to address such issues during internal quality control meetings. g. Monitor the late and non-

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