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Head of commercial operations

vor 1 Woche


Genf, Schweiz Michael Page - Switzerland Vollzeit

Head of Commercial Operations - Metals Michael Page - Switzerland Genf, Schweiz Jetzt bewerben Gepostet vor 2 Tagen Festanstellung Competitive About Our Client Our client is a trading company based in Geneva. Job Description Client Onboarding and Account Management Oversees the entire client onboarding process including the maintenance of client accounts. Ensures that all procedures related to Know Your Customer (KYC), tenders, and contracts are properly managed and compliant with regulations. Formalizes and coordinates the implementation of procedures for setting up new client accounts, ensuring a smooth transition and integration into the company's systems. Daily Commercial Operations Management Manages the daily aspects of commercial operations including deliveries, pricing, invoicing, payments, and reconciliation processes. Ensures the accuracy and completeness of all documentation related to precious metals deliveries. Monitors and reconciles client trade accounts, market positions, and balances to maintain accuracy and prevent discrepancies. Guarantees that invoicing for goods and services is carried out correctly and efficiently. Handles issues by resolving them or escalating them to the appropriate level to ensure they are addressed promptly. Interdepartmental Communication Facilitation Ensures effective communication across various departments including relationship managers, production, logistics, treasury, trading, and back office. Acts as a liaison to promote synergy and streamline operations, ensuring all parts of the company are aligned and informed on client-related activities. Operational Performance Improvement In collaboration with the Chief Operating Officer (COO), designs and monitors key performance indicators (KPIs) for operations. Focuses on improving operational efficiency and effectiveness through data-driven insights and continuous performance evaluation. IT Development Support Works in tandem with IT project managers to help in the development or upgrading of IT tools related to client operations. Plays a crucial role in the integration of technological solutions that enhance client servicing and operational capabilities. The Successful Applicant Masters degree in Economics, finance or other relevant field 5-7 years of work experience in commodities trading house or financial institution in a similar position Successful experience leading a team with various profiles and from various locations is a must 2-3 years of experience in project management Leadership skills and high drive Excellent interpersonal skills and customer orientation Agile and flexible mindset, reactive to requests Excellent organizational skills and attention to detail Ability to interact with colleagues of diverse cultures; respect for diversity Proficiency in spoken and written English is required What's on Offer This is a permanent full-time position.The company has great values, the team is skilled, agile and dynamic.This position might require travelling occasionally. #J-18808-Ljbffr