Global Service Delivery Manager
vor 2 Wochen
Banking Operations is a strategic Avaloq service line providing Banking Operations outsourcing services to banks. We are organized as a global Business Area, running state-of-the art Backoffice services with industry leading automation, quality, and risk standards. Our highly skilled and experienced staff are covering the full suite of services including Securities, Payments, Corporate Actions and Tax, to name a few. We are experts in providing a true value added to our clients and thus, always look to add creative and client-oriented personalities with drive and passion to our team. In this role, you are reporting to the Head of Service Delivery Management – Securities Operations. Our mission is to provide excellent services for our clients, meet the KPI designed and generate ideas to streamline the processes. Your key tasks The Global Service Delivery Manager facilitates outstanding service delivery in the areas of competence, serving as a senior professional in orchestrating and delivering the service, leveraging on an end-to-end global view, with a strong drive to excellence, outstanding customer orientation and a continuous improvement mindset. Establish positive relationships and collaboration with clients to improve the overall quality of the service Ensure an efficient and high-quality service delivery for your area, in line with the agreed Service Level Agreements which you will help define and maintain Responsible for defining and maintaining process and procedures, aiming for global standardization Be a change ambassador and role model to drive the implementation of change and efficiency initiatives, including contributing to the process of new client on-boarding Foster a shift towards a continuous improvement mentality and support in the development and implementation of technical improvements of Avaloq's core banking platform Main lead for client collaboration initiatives (meeting, workshops, visit) Bridge between Service Managers, customer, and business Act as first escalation point for service delivery issues, be accountable for management of major incidents and eventual follow up Facilitate incident prevention and support Team Heads in defining and implementing corrective measures Review/analyse volumes, Voice Of Customers & KPI, incidents & near miss Produce ad hoc documentation analysis
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Global Service Delivery Manager
vor 4 Stunden
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
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Global Service Delivery Manager
vor 1 Woche
Bioggio, Schweiz Avaloq Vollzeit**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
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System Manager
vor 1 Woche
Bioggio, Schweiz Avaloq Vollzeit**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
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Head of Global Corporate Actions Pre-processing
vor 4 Stunden
Bioggio, Schweiz Avaloq VollzeitCompany Description **Writing the future. Together.** Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. **Job Description**: **Your Team** Part of the Banking Operations Asset Servicing division, you will lead the Corporate Actions Processing team, which...
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Banking Specialist
vor 2 Wochen
Bioggio, Tessin, Schweiz Avaloq Vollzeit CHF 60'000 - CHF 80'000 pro JahrBanking Operations is a strategic Avaloq service line providing Banking Operations outsourcing services to banks. We are organized as a global Business Area, running state-of-the art Backoffice services with industry leading automation, quality, and risk standards. We are experts in providing a true value add to our clients and thus, always look to add...
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Account Manager
vor 4 Stunden
Bioggio, Schweiz Sertec 360 Vollzeit**Sertec 360**: Wir bei Sertec 360 sind auf der Suche nach zwei neuen Account Managern, die eng mit unseren Key-Accounts, Business Development, Sales Managern und Service Operations Teams zusammenarbeiten. Die Hauptaufgabe des Account Managers besteht darin, die Geschäfte und Beziehungen zu bestehenden Kunden ständig zu verbessern, um Umsatz - und...
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Database Line Manager
vor 1 Woche
Bioggio, Schweiz Avaloq Vollzeit**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
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Facility Manager
Vor 6 Tagen
Bioggio, Schweiz Avaloq Vollzeit**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
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Banking Specialist
vor 2 Wochen
Bioggio, Schweiz Avaloq VollzeitJob DescriptionBanking Operations is a strategic Avaloq service line providing Banking Operations outsourcing services to banks. We are organized as a global Business Area, running state-of-the art Backoffice services with industry leading automation, quality, and risk standards. We are experts in providing a true value add to our clients and thus, always...
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Banking Specialist
vor 2 Wochen
Bioggio, Schweiz Avaloq VollzeitJob DescriptionBanking Operations is a strategic Avaloq service line providing Banking Operations outsourcing services to banks. We are organized as a global Business Area, running state-of-the art Backoffice services with industry leading automation, quality, and risk standards. We are experts in providing a true value add to our clients and thus, always...
