Customer Service Manager IT

vor 2 Wochen


Genf, Genf, Schweiz HCM Partners Vollzeit

Vous souhaitez être le/la garant/e de la qualité du service de support à la clientèle ? Vous souhaitez faire partie de la Direction élargie ?

 Pour soutenir le développement de l'un de nos clients Genevois, une entreprise de services IT et télécommunications active sur le marché des PME de Suisse romande (domaines médicaux, hôteliers et financiers), nous sommes à la recherche d'un/e Customer Service Manager  à 100%, pour une entrée en fonction rapide. 

Customer Service Manager IT

Vous encadrez l'équipe Helpdesk basée à Genève, les installations de postes de travail et les interventions sur site (N1/N2). Vous vous assurez du suivi de toutes les demandes, que des solutions soient trouvées et que nos clients puissent utiliser pleinement leur outil informatique. Vous vous assurez également que les prestations fournies soient facturées correctement en régie ou via les contrats de support ad 'hoc, que les contrats soient rentables. Vous gérez et développez les outils de Ticketting, de documentation et de monitoring pour assurer les maintenances chez nos clients.

Vos compétences :

  • Une expertise dans les systèmes Microsoft sur site et dans le Cloud ; d'excellentes connaissances des réseaux IP et une bonne connaissance des systèmes VoIP
  • Au min. 15 ans dans les métiers de l'informatique, dont 5 ans dans une fonction similaire de responsabilité dans une société de service
  • Titulaire d'un diplôme dans l'informatique niveau Bachelor minimum
  • Certification Microsoft & Certification ITIL
  • Maitrise parfaite du français (C2) et de l'anglais (C1)

Vos qualités humaines :

  • Leadership, dynamisme, volontaire
  • Organisé/e, rigoureux/se et capable de gérer le stress
  • Excellente communication, ouvert/e avec une attitude constructive
  • Capable de développer des relations de confiance avec les collaborateurs et la clientèle

L'offre

  • Un travail très varié au sein d'une équipe qui valorise la collaboration et le partage de connaissances
  • Possibilité de développer ses connaissances techniques
  • Des responsabilités et de l'autonomie
  • 5 semaines de vacances par année
  • Télétravail à raison d'un jour par semaine
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