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Luxury Customer Experience Manager

vor 3 Wochen

Genf, Genf, Schweiz Christian Louboutin Group Vollzeit
Luxury Customer Experience Manager

We are seeking a seasoned customer experience expert to join our European customer support team as a Luxury Customer Experience Manager. In this role, you will be responsible for leading customer-facing teams, developing and implementing customer experience strategies, and driving sales growth through excellent customer interactions.

Main Responsibilities:

  • Developing and executing customer experience strategies aligned with our luxury brand standards
  • Fostering a positive customer-centric culture among team members, promoting collaboration and open communication
  • Coaching and mentoring customer service associates to ensure they possess the necessary skills and knowledge to deliver exceptional customer experiences

Requirements:

  • Minimum 5-6 years retail/customer service experience for a luxury brand
  • Proven track record of delivering customer experience excellence and driving sales growth
  • Excellent leadership and coaching skills