Head of Technical Operations

Asperiq is hiring a Head of Technical Operations in Baar (ZG), Switzerland, which is a pivotal role that requires high-level cross-departmental coordination between Sales, Customer Success, and Product Management. If you're passionate about combining technology, project delivery, and customer impact - and thrive in environments where security and precision matter - this role is for you. About the Role In this capacity, you will lead program management activities, oversee pre-sales technical operations, ensure the approval of technical aspects of sales offers before sending them to customers, manage sales campaigns globally, design and enhance training programs for internal employees and customers, and act as a key liaison between Sales and Product Management. This role demands extensive experience in program management, leadership, international markets expertise, training programs design, communication skills, feedback collection from customers, and the ability to impact product development based on customer insights. Key Responsibilities Lead and drive technical operations activities related to customer deployments, support, and maintenance Own and manage product deployments end-to-end — within budget, scope, and agreed timelines Lead field technical specialists, on-site engineers, and customer solution engineers Maintain expert-level knowledge of Asperiq's secure networking and cryptographic portfolio to design and drive customer solutions from architecture through delivery Lead global Sales campaigns with focus on the Middle East, Africa, and Latin America Oversee and support pre-sales activities and opportunity management by providing technical and operational input Act as a "red team" to evaluate and validate offers and proposals from delivery and commercial perspectives Ensure compliance with support and maintenance agreements Utilize global partner and vendor networks to ensure highest delivery quality and competitive pricing Work closely with the Head of Academy to design and deliver training sessions for employees, partners, and customers Serve as a bridge between Sales and Product Management departments by utilizing customer interaction data to provide valuable feedback and insights What We're Looking For 7+ years of proven Program Management experience in technical or secure communications environments. Possession of relevant certifications (such as PMP, Scrum Master, etc.) is a plus Demonstrated leadership skills in managing multiple projects simultaneously with attention to detail and commitment to quality Experience working with government, defense, or other security-sensitive customers Strong understanding of cryptographic technologies and secure networking architectures Excellent coordination, communication, and stakeholder management skills. Experience in international markets, specifically Middle East, Africa, and Latin America, with commercial awareness and ability to balance technical and business perspectives Proven expertise in training program design and execution. Possession of certifications from other vendors is a plus Structured, self-driven, and results-oriented personality Comfortable working with global partners and multicultural teams Fluent in English (spoken and written), German knowledge, any additional languages are a plus Willingness to travel +40%, work place is Baar, Switzerland Why Join Asperiq? Make a real impact on mission-critical secure communication systems. Take ownership of complex international projects Collaborate with high-security customers and leading experts in the field. Grow in a high-responsibility, high-autonomy environment Contribute to the next generation of cryptographic and secure communication technology Our Benefits 40-hour work week based on an annual working time model Flexible working hours with the possibility to compensate overtime 5 weeks vacation Option to work from home 1 day per week Parking available for CHF 40 per month Half-Fare travelcard (Halbtax) Short decision-making processes Dynamic start-up environment Interested? Does the position meet your profile and personal ambitions? If so, we look forward to receiving your application.