Tech Support Specialist German Speaker

vor 1 Woche

Zug, Schweiz Boeva Tech Vollzeit

Join a Global Leader in Digital Security | Multinational Software CompanyLocation : Attica, Greece | Work from Home Option Available Interview Deadline: | Training Date: Relocation Support Your Choice: ️ Flight + hotel stay + real estate agency fee covered 250 EUR relocation allowance + real estate agency fee (ideal if self-arranged) Training: 15 days on-site. Base Salary: 1,400 EUR gross/month x 14 times + Performance Bonus up to 20% ERF: 30975 Who We Are We're hiring for one of the worlds leading names in cybersecurity a multinational powerhouse with dual headquarters in the USA and Czech Republic, home to renowned global brands including Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender. With millions of users trusting our digital protection services, this is your opportunity to join a company thats reshaping online safety while building a future-proof career in tech. Your Role: Tech Support Specialist (German Market) As a Frontline Agent, you'll be the first point of contact for our German-speaking users. Whether they need help with setting up their antivirus software, troubleshooting basic issues, or navigating a subscription renewal, youll be their trusted guide. This is not just support youll actively engage in retaining customers and introducing them to premium services through cross-sell and upsell opportunities. ️ What Youll Do Day to Day Handle ~25 inbound contacts/day (calls & emails) across 7 cutting-edge tools Support German-speaking users with:Product downloads, installations, and activations

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