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Support & Training Senior Specialist Coagulation
vor 2 Wochen
JOB DESCRIPTION At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity In this very versatile position in Global Customer Support, you join a team responsible to provide advanced troubleshooting and support, as well as training, and documentation to regional centers and to our affiliates worldwide. You consistently work with cross-functional teams, and participate in feature and design reviews. You help to create a bridge between the needs of our customers and affiliates, and our global stakeholders. Your main tasks would include: Create, review and maintain Service training content and methodology for job-oriented trainings on Coagulation systems. Conduct trainings for the first level support, regional trainers and global staff to support end customers. Provide the second level support for affiliate/regional service professionals in order to minimize system down times at customer sites, allowing for a fast workaround or solution. Provide on-site support for local and regional service activities to ensure success in troubleshooting workflow and applications, as well as first installations and updates. Contribute to the knowledge
