Manager crm and digital process innovation 60-80%
Vor 5 Tagen
In this role , you are leading the implementation, continuous improvement, and adoption of CRM, digital tools, and business processes to ensure they fully support organizational needs. Your tasks Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance Deliver training and user onboarding sessions to ensure effective adoption of CRM and digital tools Optimize and support Microsoft-based tools (Microsoft 365, Share Point, Teams, Power Platform) Collaborate with business units and IT to ensure practical, aligned, and widely adopted solutions Monitor emerging needs, gaps, or opportunities and ensure continuous improvement of tools and processes Stay informed on innovations and trends in CRM and digital tools to enhance business processes Act as deputy to the IT Operations Manager, supporting IT operations, reporting, coordination, and day-to-day IT issues Your profile Master’s or Bachelor’s degree in the field of Business Administration, Information Systems, Computer Science, or a related field 3-5 years of experience in CRM administration, business process improvement, or digital tool optimization Proven ability to implement process improvements and lead digital transformation initiatives Strong knowledge of Microsoft 365, Share Point, Teams, Power Platform Experience in user support and cross-functional project management; agile work methods experience is a plus Skilled in stakeholder coordination, communication and collaboration across business and IT Proactive, structured, and solution-oriented, with strong analytical and problem-solving skills Familiar with change management and user adoption principles Interested in emerging digital tools and trends Fluent in English and German; French is an advantage Our offer You work in a young international team with lots of opportunities to help co-design the organization’s further development. We offer flexible work options with the ability to work remotely. Please send your application to: jide3a3025a jit0104a jiy26a
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Basel, Schweiz Basel Area Business & Innovation VollzeitIn this role, you are leading the implementation, continuous improvement, and adoption of CRM, digital tools, and business processes to ensure they fully support organizational needs. Your tasks Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions Manage and enhance the CRM system (Microsoft Dynamics), providing...
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Basel, Schweiz Basel Area Business & Innovation VollzeitIn this role, you are leading the implementation, continuous improvement, and adoption of CRM, digital tools, and business processes to ensure they fully support organizational needs. Your tasks Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions Manage and enhance the CRM system (Microsoft Dynamics),...
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