Director, Digital Strategy and Enablement

The Role
At Moderna, we thrive on pushing past possible with the ambition to be the most impactful life science company in the world and digital is a key to achieve this. We are looking for a customer-obsessed, data-driven, digital transformation leader who has in-depth expertise in developing digital strategy, digital capability roadmaps and managing digital product teams. This is a role that requires dynamic range with ability to strategize and shape the vision, in addition to rolling up your sleeves to get the job done. In this role, the director of digital strategy and enablement will guide internal stakeholders in defining technical strategies and solutions across marketing, sales, and service - bridging the gap between the business and technology to build engaging highly personalized and impactful experiences for Moderna EMEC’s stakeholders across the heath care ecosystem.

Here’s What You’ll Do

Facilitate and co-own the development of digital strategy and capability roadmap to enable our go-to-market commercial model with local process owners and global stakeholders across disciplines and areas, including marketing, sales, commercial operations, medical affairs, corporate affairs, finance and legal among others.

Foster collaborative working relationships within global digital centers of excellence (COEs), other business stakeholders and external consultants (as deemed appropriate) to ensure successful enablement of digital needs/capabilities.

Work closely with stakeholders to understand business needs and translate them into EPICs and user stories to ensure delivery of user-friendly, impactful digital solutions by COEs and solution teams.

In close alignment with global digital COEs and external partners, design and implement the digital technologies, tools, and processes that enable value creating digital experience solutions, simplification of business operations through digitization and automation as well as actionable analytics.

Partner closely with local market on prioritization and design of business processes.

Serve as a primary liaison between market and digital product innovation/delivery teams.

Oversee the delivery of digital initiatives including project leadership, vendor coordination, user testing with local team, and facilitating organizational change management.

Partner cross-functionally within the extended digital team to identify and leverage existing knowledge, tools and processes to integrate EMEC into the broader digital landscape at Moderna to improve user experience, create operational efficiency and drive business impact.

Monitor and report overall Digital team performance, and lead a cycle of continuous improvement, operational support and ongoing process maturity through business reviews.

Manage internal and external digital resources.

Drive the cultural changes required to improve our ways of working, while championing a “Digitize Everywhere” mindset in everything we do.

Here’s What You’ll Need (Minimum Qualifications)

10+ years of experience of digital product management leadership and leading agile product delivery teams.

5+ years of expertise with marketing technology, CRM and analytics platforms such as Saleforce, AWS Connect, Marketo and Adobe Analytics among others.

High proficiency (spoken/written) in the English language.

Bachelor’s degree required.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Strong expertise in agile ways of working, digital strategy and roadmap development.

Extensive knowledge of and hands on experience with human centered design and customer journey mapping to gain insights from the existing experiences, the impact potential changes could have, issues and areas of opportunity, and where Digital investment will provide a game-changing experience for Moderna’s stakeholders.

Good understanding of GDPR and direct marketing communication laws.

Experience driving personalized, data-driven, omni-channel digital engagements across key channels and touchpoints.

Ability to lead large, complex initiatives and influence functional leaders in an entrepreneurial environment to support the establishment of superior business growth.

Highly collaborative with strong communication skills and intellectual curiosity to look at problems in new ways.

Ability to ask tough questions to ensure the success of the organization and projects.

Ability to be agile through professional knowledge and passion to comfortably maneuver a complex global matrix organization.

Experience managing technical vendors and outsourced providers.

Strong sense of urgency and experience in a fast paced, metrics-driven environment.

Customer-obsessed and detail-oriented.

Passionate about Moderna’s mission and our consumers.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests a