Technical Account Manager

Who We Are  TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.  TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.  It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.  What You Will Do Providing a strategic technical partnership with Customers, you will bridge the gap between the business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption and ensure the long-term success of projects. Key Responsibilities Primary technical point of contact across strategic accounts  Lifecycle engagement & adoption acceleration from presales to delivery  Technical health & risk management Strategic planning and stakeholder management across sales, product management and engineering teams  Sales enablement & growth support Deep and wide technical and science senior relationships  Strategic Technical Partnership Deeply understand Customer scientific data and AI architecture & goals Provide proactive, prescriptive technical guidance Act as a trusted advisor aligned to Customer outcomes Lifecycle Engagement & Risk Management Drive adoption & success plan execution Conduct regular technical reviews Identify risks & recommend optimizations Sales Support & Escalation Management Lead technical strategy for expansions Support POCs & co-innovation Manage resolution for escalated issues Value Delivered to Customers Accelerate time to value Improve stability & uptime Strategic roadmap alignment Prioritized support & faster resolutions Higher ROI through continuous optimization Commercial Acumen & Sales Enablement Support growth through hands on sessions and enablement presentations Showcase tailored demonstrations to prospects, to both small and large audiences Solution Mapping: Map business requirements to technical solutions. ROI Calculation: Determine potential return on investment for proposed solutions. Relationship Building: Cultivate relationships with clients, sales teams, and technical teams. Working with the science and technology Partners such as Databricks and Google Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements. Technical