Technical Account Manager

Who We AreTetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience NewsroomIn connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.What You Will DoProviding a strategic technical partnership with Customers, you will bridge the gap between the business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption and ensure the long-term success of projects.Key ResponsibilitiesPrimary technical point of contact across strategic accountsLifecycle engagement & adoption acceleration from presales to deliveryTechnical health & risk managementStrategic planning and stakeholder management across sales, product management and engineering teamsSales enablement & growth supportDeep and wide technical and science senior relationshipsStrategic Technical PartnershipDeeply understand Customer scientific data and AI architecture & goalsProvide proactive, prescriptive technical guidanceAct as a trusted advisor aligned to Customer outcomesLifecycle Engagement & Risk ManagementDrive adoption & success plan executionConduct regular technical reviewsIdentify risks & recommend optimizationsSales Support & Escalation ManagementLead technical strategy for expansionsSupport POCs & co-innovationManage resolution for escalated issuesValue Delivered to CustomersAccelerate time to valueImprove stability & uptimeStrategic roadmap alignmentPrioritized support & faster resolutionsHigher ROI through continuous optimizationCommercial Acumen & Sales EnablementSupport growth through hands on sessions and enablement presentationsShowcase tailored demonstrations to prospects, to both small and large audiencesSolution Mapping: Map business requirements to technical solutions.ROI Calculation: Determine potential return on investment for proposed solutions.Relationship Building: Cultivate relationships with clients, sales teams, and technical teams.Working with the science and technology Partners such as Databricks and GoogleNegotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements.Technical Account LeadershipProduct Knowledge: Develop a deep understanding of the company's product or service offerings.Demo Development: Design and showcase tailored demonstrations to prospects.Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutionsProject ManagementTimeline Management: Ensure projects are kept on track and within scope.Stakeholder Management: Coordinate with various stakeholders to ensure the smooth flow of presales activities.What You Have DoneScientific background academic and/or 5+ years professional experience in Life SciencesSenior Technical Architecture experience 5+ yearsCommercial tech sales supportR&D IT OR Data & InformaticsData Modeling: Understand logical, physical, and conceptual data models.Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQLdatabases (like Redshift and Databricks).Big Data Technologies: Familiarity with tools like Spark, and data warehousing solutions.Cloud Platforms: Experience with cloud providers mainly AWS especially their data services, but also Azure, Google Cloud,Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools.Analytics and BI Tools: Familiarity with tools such as Tableau, Power BI, QlikView, and their backend requirements.Competitive Salary and equity in a fast-growing company.Supportive, team-oriented culture of continuous improvement.Generous paid time off (PTO).Flexible working arrangements - Remote work.We are not currently providing visa sponsorship for this position #J-18808-Ljbffr