It lead support
vor 1 Woche
We are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECTOur client is a trading company located in Geneva Description Leadership & Team Management Lead and mentor a team of support engineers across multiple locations. Provide guidance, coaching, and performance management to ensure high-quality support and professional growth. Foster a culture of collaboration, accountability, and continuous improvement. Operational Oversight Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted. Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation. Coordinate daily start-of-day/end-of-day checks and incident response planning. Manage shift schedules to ensure 24x7 support coverage when needed. Support all modules of the ETRM system and related upstream/downstream interfaces. Monitor application availability and proactively report issues. Stakeholder Engagement Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams. Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning. Drive proactive communication with senior management regarding support KPIs and issue trends. Strategic Responsibilities Identify and implement process improvements, automation opportunities, and system enhancements. Contribute to planning and testing for patches, upgrades, and configuration changes. Maintain system documentation and training materials for both internal teams and end users. Profile Bachelor's degree in Computer Science, Finance, or a related field. 6-8 years of IT experience, including 3+ years supporting ETRM systems. Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement). Hands-on experience with trade capture, mark-to-market, and P&L processes. Proficient in SQL and basic scripting (Python or VBA). Familiarity with integration protocols, APIs, or data mapping is a plus. Exposure to other CTRM systems and ITIL/project management frameworks is a plus. Experience with application deployment, configuration, and testing Fluent in English. Job Offer Attractive package and environment jid9cbd868aen jit1148aen jpiy25aen
-
IT Lead Support
vor 2 Wochen
genève, Schweiz Michael Page Switzerland VollzeitWe are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers.The role ensures seamless trading operations while driving continuous improvement and system enhancements.You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECT Our client is a trading company...
-
It lead support
vor 1 Woche
Genève, Schweiz Michael Page Switzerland VollzeitWe are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECTOur client is a trading company...
-
IT Lead Support
vor 2 Wochen
Genève, Schweiz Michael Page Switzerland VollzeitWe are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECT Our client is a trading company...
-
IT Lead Support
vor 2 Wochen
Genève, Schweiz Michael Page Switzerland VollzeitWe are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors.IT Lead Support - CTRM ASPECTOur client is a trading company...
-
IT Lead Support
vor 2 Wochen
Genève, Schweiz Michael Page Switzerland VollzeitWe are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors.IT Lead Support - CTRM ASPECTOur client is a trading company...
-
It Support Specialist
vor 2 Wochen
1201 Genève, Schweiz AXEPTA SA VollzeitIT Support Consultant (Level 1 & 2) Location: Geneva, Switzerland (On-site) Contract Type: Temporary – Consulting Assignment Workload: 40–42 hours/week Schedule: Monday to Friday, between 08:00 and 18:00 Key ResponsibilitiesProvide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)Diagnose and resolve incidents via...
-
Technicien Support 1 niveau
vor 3 Wochen
Genève, Schweiz Experis VollzeitExperis SA, branche IT de ManpowerGroup, est leader dans le recrutement de profils IT spécialisés. Nous proposons des solutions flexibles : missions temporaires, placements permanents, gestion de projets et formation professionnelle. Notre expertise couvre la transformation numérique, la cybersécurité, le cloud, les infrastructures et plus encore....
-
Technicien Support IT
vor 3 Wochen
Genève, Schweiz Alltitude SA VollzeitContexte Le département Service Desk renforce son équipe pour accompagner le déploiement d'une solution d'accès aux applications en ligne. La mission consiste à soutenir les utilisateurs pendant la création, la migration et l'utilisation de leur compte avec authentification multifacteurs (MFA). Taux d'activité : 100% Activités principales - Assister...
-
Technicien-ne IT confirmé
vor 3 Wochen
Genève, Schweiz CeRFI SA VollzeitNous recherchons un-e Technicien-ne IT compétent(e) et orienté(e) service, avec une expertise particulière sur Microsoft SharePoint et Power Platform (Power Apps, Power Automate, Power BI). La personne retenue sera le premier point de contact pour les utilisateurs ayant besoin d’assistance ou de conseils dans ces domaines, et jouera un rôle clé dans...
-
Technicien-ne IT confirmé
vor 3 Wochen
Genève, Schweiz CeRFI SA VollzeitNous recherchons un-e Technicien-ne IT compétent(e) et orienté(e) service, avec une expertise particulière sur Microsoft SharePoint et Power Platform (Power Apps, Power Automate, Power BI). La personne retenue sera le premier point de contact pour les utilisateurs ayant besoin d assistance ou de conseils dans ces domaines, et jouera un rôle clé dans la...
