IT Lead Support

vor 2 Wochen

Genève, Schweiz Michael Page Switzerland Vollzeit

We are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers. The role ensures seamless trading operations while driving continuous improvement and system enhancements. You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECT Our client is a trading company located in Geneva Description Leadership & Team Management - Lead and mentor a team of support engineers across multiple locations. - Provide guidance, coaching, and performance management to ensure high-quality support and professional growth. - Foster a culture of collaboration, accountability, and continuous improvement. Operational Oversight - Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted. - Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation. - Coordinate daily start-of-day/end-of-day checks and incident response planning. - Manage shift schedules to ensure 24x7 support coverage when needed. - Support all modules of the ETRM system and related upstream/downstream interfaces. - Monitor application availability and proactively report issues. Stakeholder Engagement - Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams. - Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning. - Drive proactive communication with senior management regarding support KPIs and issue trends. Strategic Responsibilities - Identify and implement process improvements, automation opportunities, and system enhancements. - Contribute to planning and testing for patches, upgrades, and configuration changes. - Maintain system documentation and training materials for both internal teams and end users. Profile - Bachelor's degree in Computer Science, Finance, or a related field. - 6-8 years of IT experience, including 3+ years supporting ETRM systems. - Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement). - Hands-on experience with trade capture, mark-to-market, and P&L processes. - Proficient in SQL and basic scripting (Python or VBA). - Familiarity with integration protocols, APIs, or data mapping is a plus. - Exposure to other CTRM systems and ITIL/project management frameworks is a plus. - Experience with application deployment, configuration, and testing - Fluent in English. Job Offer Attractive package and environment jid9cbd868afr jit1148afr jpiy25afr

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    We are seeking an experienced ETRM Support Team Lead to oversee and mentor a global team of engineers.The role ensures seamless trading operations while driving continuous improvement and system enhancements.You will act as the key bridge between business users, IT teams, and external vendors. IT Lead Support - CTRM ASPECT Our client is a trading company...

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