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Zug, Schweiz LHH Vollzeit

Position Title: CRM Service Administrator (m/f/d) Location: Zug Area, Switzerland (Remote work possible) Start Date: As soon as possible, latest by October 2025 Workload: 100% Contract Type: Permanent About the Role We are looking for an experienced and motivated CRM Service Administrator (m/f/d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth. Key Responsibilities • Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling) • Align local needs with global and regional CRM/ERP systems • Maintain and optimize interfaces between Customer Service and other systems • Identify and implement process improvements • Perform regular health checks in SAP and Salesforce • Participate in international change management meetings • Handle and document customer complaints and requests in the CRM system • Provide support to the Customer Service team and its interfaces • Strengthen the service back-office operations Required Qualifications and Experience • Completed commercial or technical vocational training or higher education • Several years of experience as a key user of CRM and ERP systems, preferably Salesforce and SAP • Proven experience with transformation projects and KPI monitoring • Strong analytical thinking, communication skills, and flexibility • Ability to work independently and collaboratively across departments • Fast learner in using new IT tools and systems • Fluent in German and good command of English • Experience in project management is a plus Application Information • Please submit your CV in German • Only applicants with a completed education can be considered for this position We look forward to receiving your application. #LI-KT1

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