It support

vor 2 Wochen


Geneva, Schweiz Michael Page Vollzeit
Provide support and management of the end-user IT environment, including: Productivity Tools: Microsoft 365, Adobe Acrobat Content Management Systems: Microsoft Share Point Business Applications: Core Banking System (S2 I), Bloomberg, Refinitiv Communication Systems: Cisco (video conferencing, IP telephony, Web Ex)Operating Systems: Windows 10/11 Hardware: Laptops, desktops, printers, peripherals, and mobile devices Incident and Request Management (40%)Identify, log, categorize, and prioritize incidents and requests.
Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
Document resolutions and contribute to improving incident management procedures.
End-User Systems Management (35%)Deploy and install hardware and software, ensuring a smooth handover to users.
Manage the equipment lifecycle from procurement to disposal.
Maintain an up-to-date asset register and support the development of installation standards.
Identity and Access Management (15%)Create, modify, and deactivate user accounts while adhering to security policies.
Manage user access rights based on roles and responsibilities.
Perform regular audits to ensure compliance and address unauthorized access.
Compliance (10%)Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
Identify, escalate, and resolve risks related to conduct, compliance, or security.
Education: Bachelor's degree in IT, Computer Science, or related field.
Experience: 3-5 years in a similar role.
ITIL v3/v4 certification is an asset.
Technical Skills: Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
Knowledge of Active Directory, Share Point, and ticketing systems.
Basic understanding of IP telephony and video conferencing solutions.
Languages: Fluent in French and English.
Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
Location : Geneva or Vaud

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