Support Engineer

vor 6 Monaten

Geneva, Schweiz SonarSource Vollzeit

On a daily basis, you will

Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions.Have a voice in enhancing the way we work.

The skills you will demonstrate

Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software.2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.​​Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, AzureInvestigation skills to understand problems in their context and the ability to reproduce these scenarios.Team player, receiving and giving feedback as well as sharing knowledge.Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.Excellent English, verbal/written communication skillsOffice locationSonar is a company with offices in 5 countries and this position is to be based in the headquarter in Geneva (Switzerland).Life of a Support Engineer at SonarCurious about the life of an Application Support Engineer at Sonar? Read created by one of our Support Engineers which gives a clear picture of what the role entails and what makes this a unique opportunity.Words from the teamWe are today a squad of +20 people coming from 7 different countries. We take any opportunity to learn from each other and grow our expertise. We provide support via a support portal that sustains the collaboration and provides the isolation required for advanced investigations.The variety of customers makes each investigation a unique opportunity to learn about code quality, security, and DevOps.At Sonar, our team is considered as a group of product experts who are spreading Sonar guidelines for code quality and security outside of the company. This balanced relationship with the other teams helps to have fruitful internal collaboration.Feel ready to join the team? Apply and we will soon get in touch with you.Sonar Support team.Why you will love it here• We value a safe work culture - founded in respect, kindness, and the right to fail.• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate• Work-life balance - a healthy work-life balance is very important at Sonar. • Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.

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