Customer Experience Advisor

vor 3 Wochen


Zürich, Zürich, Schweiz Zürich Versicherungs-Gesellschaft AG Zurich Insurance Company Ltd Zurich Compagnie d'Assurances SA Vollzeit
Join Our Team as a Customer Experience Advisor

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Advisor. As a key member of our Direct, Digital & Customer Care division, you will be responsible for providing exceptional customer service to our clients in Italian and German.

As a Customer Experience Advisor, you will be the primary point of contact for our clients, providing them with personalized support and guidance to ensure their needs are met. You will also be responsible for identifying opportunities to upsell and cross-sell our products, as well as resolving any customer complaints or issues in a timely and professional manner.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in Italian and German, with a strong understanding of the insurance industry and its products.

Key Responsibilities:
  • Provide exceptional customer service to clients in Italian and German
  • Identify opportunities to upsell and cross-sell our products
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with other teams to achieve business objectives
Requirements:
  • Formazione commerciale o di vendita completata con successo
  • Preferibilmente esperienza iniziale nel settore assicurativo
  • Forte personalità di vendita con ambizione ed eccellenti capacità di comunicazione
  • Elevato orientamento al servizio e consapevolezza della qualità
  • Italiano a livello di madrelingua e ottima conoscenza del tedesco

If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.



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