Customer Experience Advisor

vor 1 Woche


Zürich, Zürich, Schweiz Zürich Versicherungs-Gesellschaft AG Zurich Insurance Company Ltd Zurich Compagnie d'Assurances SA Vollzeit
Job Description

Are you inspired by the idea of delivering exceptional customer experiences with your team? Do you want to be the face of Zurich, fostering authentic and professional client loyalty?

Our Direct, Digital & Customer Care department is a key distribution channel for Zurich Suisse, ensuring our clients receive the best protection in all aspects of life. As a Customer Experience Advisor, you will contact our clients in French, thank them for their loyalty, and provide them with a sense of security and trust.

Discover why Zurich Suisse is part of the "Top 10" in Switzerland. Join our team and apply as a Customer Experience Advisor FR/DE.

Key Responsibilities
  • You will perform various outbound activities and engage our clients
  • You will advise our existing clients with respect, expand their portfolio with our product range through cross-selling and up-selling, including follow-up
  • You will schedule appointments for our client advisors
  • You will evaluate client satisfaction, work on continuous quality improvement, and participate in loyalty and re-acquisition management
  • If necessary, you will support the entire Direct, Digital & Customer Care department, perform various tasks within different teams, and handle incoming calls
Requirements
  • You have completed a successful commercial or sales training and are ready to follow the AFA (Insurance Intermediary) training
  • Preferably, you have experience in the insurance sector
  • You have a strong sales personality with ambition and excellent communication skills
  • You have a strong orientation towards service and a focus on quality
  • You have native-level French and excellent German language skills
About Us

Zurich is a strong brand - over 1.4 million clients and customers in Switzerland trust our products and services. Our success is mainly due to our 53,000 employees worldwide, who help our clients understand risks and protect themselves. We offer our employees a flexible working model and numerous opportunities for continuous training. As a Zurich employee, you benefit from many advantages and a positive company culture based on acceptance, diversity, and teamwork.

We promote a culture of diversity and inclusion. Our goals and values are designed to protect, inspire trust, and help our employees reach their full potential. We value and defend what is fair and equal for all, regardless of gender, disability, sexual identity, race, ethnic origin, generation, beliefs, etc. Our processes respect this commitment every day, both in talent search and recruitment. Join our culture by joining Zurich.



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