Application Owner

Vor 2 Tagen

Zürich, Zürich, Schweiz IWG plc Vollzeit

About IWG

We're changing the world of work. Our mission is to help millions of people have a great day at work every day. As a global workspace provider, we offer flexible workspaces and digital solutions to businesses and individuals.

Technology in IWG

We're focused on delivering seamless digital propositions that allow customers to instantly manage their requirements. Our digital solutions include Artificial Intelligence, Office IoT, Data, and IOT Solutions.

Purpose of the Job

The Finance Delivery Team is responsible for the successful delivery of strategic projects to enhance and expand the use of Finance Applications. We manage a 'Business as Usual' stream of work that supports our users with production issues and delivers regular releases for incremental change.

The Role

  1. Manage the overall culture and motivation of the Application team.
  2. Contribute to the Organisations' Transformation Roadmap for the application, including any necessary consolidations, recommendations, decommissioning, or migrations.
  3. Work with PMO to understand new business requirements and enable the team to provide inputs on technical dependencies, prioritizations, and challenges.
  4. Collaborate with IT and Business Stakeholders, other Application Owners, and IT PMs to ensure that delivery plans and dependencies are visible and aligned.
  5. Assist the Software Delivery Manager with capacity planning across the Application team.
  6. Support post-go-live issues; management and escalations (via support team).
  7. Manage and maintain all quality and performance practices, standards, methodologies, and metrics across the Application team.
  8. Ensure both application-specific and business SLA targets are met.
  9. Be the final accountable for after-hours/on-call rotation for escalation of application issues.
  10. Collaborate with relevant stakeholders on the Application Roadmap, providing insights to future enhancements/deprecations where applicable.
  11. Assist with recruitment and onboarding of Team members (internal & external).
  12. Provide Senior Management status reports, routine reports, and management updates as required.

Key Responsibilities

  1. Accountable for the definition and delivery of the Application roadmap, ensuring that the roadmap is in alignment with the wider Organisational Transformation Roadmap.
  2. Responsible for application-specific roadmap and workload prioritization.
  3. Accountable for the Team delivery of approved and prioritized workloads.
  4. Accountable for the management & resolution of Production P1 Issues.
  5. Responsible for the successful transition to BAU Support and Operational Teams.
  6. Escalation point for level 2 (or higher) Support SLA breaches or Application support backlog.
  7. Escalation point for P1 issues.
  8. Responsible for day-to-day Vendor management.

Carbon Neutral Workplaces

IWG's purpose is to help everyone have a great day at work, while protecting people and the planet. We are proud to supply all our customers with carbon-neutral workplaces, and have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023, and 2024. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture, and values to life every single day.

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