Product Sales Specialist

vor 4 Wochen

Zürich, Zürich, Schweiz Smeetz Vollzeit

Account Manager Job Description

We are seeking a skilled Account Manager to join our team at Smeetz, a unified commerce Software-as-a-Service (SaaS) platform powered by AI. As a dynamic and fast-growing SaaS startup, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.

The Account Manager will be responsible for handling projects from A to Z, including onboarding new customers, managing project roadmaps, and collaborating with the product team to deliver custom developments on time. The ideal candidate will have hands-on experience with tech B2B customers and a creative and resilient mindset to turn customer problems into solutions.

Key Responsibilities

  • Organize kick-off meetings with new customers
  • Own the product roadmap and collaborate with the product team to deliver custom developments on time
  • Manage onboarding sessions and training material
  • Keep customers engaged and respect project deadlines
  • Visit customers at their location for the sales launch

Nurturing Relationships

  • Organize Executive Business Reviews every 6 months with tier-I customers
  • Do regular check-in calls with all customers
  • Analyze customers' performance to identify product misuse and upselling opportunities
  • Implement new features smoothly
  • Monitor subscriptions renewals and contract expiries

Product Ambassador

  • Partner closely with other cross-functional teams to translate business needs and product requirements into new solutions for customers
  • Stay updated on the latest product developments

Requirements

  • Excellent command of English and Swiss German
  • Technical savvy and 2+ years of experience as an account manager or project manager for a B2B SaaS
  • Strong communication skills
  • Travel required to visit customers and Smeetz locations (average of 50%)
  • Work permit in Switzerland or Swiss citizenship

Bonus Requirements

  • Experience working with HubSpot and Jira
  • Previous experience at a tech scale-up company is highly preferred
  • Previous experience with project management is highly preferred
  • Ability to build strong relationships with clients and understand their unique business requirements
  • Ability to establish trust and rapport with customers

Benefits

  • Opportunity to make a difference and manage your time and priorities
  • Work in a highly performance-driven environment
  • Participate in team building activities
  • Encouraged personal development in an environment based on trust
  • Recognized and rewarded with increased earning potential and ownership responsibilities
  • Grow in an international environment

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