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Customer Service Specialist

vor 2 Monaten


St Gallen, Sankt Gallen, Schweiz VAT Vollzeit

About VAT

VAT is a leading international developer, manufacturer, and supplier of high-performance high-end vacuum valves and vacuum sealing technology.

Your Challenges

  • Manage customer orders for the CH-RoW Sales Organization, including order entry, tracking, and fulfillment.
  • Monitor and resolve customer order changes and requirements.
  • Collaborate with Logistics and Customer Operations Teams for shipping and distribution.
  • Ensure accurate and complete order history and compliance with audit and filing requirements.
  • Manage overdue payments and debt recovery through effective collection procedures.
  • Support corporate projects to develop and implement best practices in order management.
  • Contribute to achieving sales targets by managing revenue and delivery risks.

Your Competencies

  • Minimum 3 years of experience in operations and customer service environments.
  • Strong working knowledge of ERP systems and their use in global manufacturing environments.
  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
  • Excellent written and oral communication skills.
  • Team player with strong problem-solving abilities.
  • Fluency in English and German languages, with additional European language skills an advantage.

About the Role

This is an exciting opportunity to join VAT's dynamic team and contribute to the company's success in order management and customer service.