Client Life Cycle Management Specialist
vor 1 Monat
Job Opportunity: Client Life Cycle Management Specialist - Quality Assurance
HSBC is a leading international bank with a global customer base. We're seeking a Client Life Cycle Management Specialist to join our team in Europe. As a key member of our Quality Assurance team, you'll work closely with our CLM teams to ensure high-quality standards are met.
The role involves coaching and training Customer Due Diligence (CDD) teams to maintain compliance and drive improvements in customer service, quality, and consistency. You'll use internal and global frameworks, including CDD Global Standards and Financial Crime Compliance (FCC) activities.
Key responsibilities include:
- Maintaining the quality of the CDD end-to-end process
- Performing controls related to PBRS CLM activities
- Quality checking finalized cases
- Providing feedback on errors and trends to CLM and Front Office teams
- Supporting the Quality Control Manager in organizing training sessions
Requirements:
- Working knowledge of Anti Money Laundering, regulatory compliance, and controls within the banking and financial services industry
- Can-do and problem-solving attitude
- Strong teamwork initiative
- Good research and communication skills
- Ability to work professionally with all levels of staff and management
- Fluent in English and French, both written and spoken
What you'll get in return:
- Access to development programs, mentoring, and coaching
- World-class training through HSBC University
- Flexible working arrangements
- Competitive benefits package
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