Business Systems Analyst
vor 1 Woche
About the Role
We are seeking a highly skilled Business Systems Analyst to join our team at Company 81 - Manulife Data Services Inc. As a Business Systems Analyst, you will be responsible for supporting and maintaining critical digital wealth applications across several markets in Asia.
Key Responsibilities
- Provide L2 analysis and troubleshooting support for a suite of business applications (both front-end and back-end)
- Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications
- Maintain and support batch job failures involving file transfer and ETL processes
- Incident ownership and management with on-call requirements on a roster basis
- Coordinate development efforts with the development team for enhancements and bug fixes
- Maintain application support documentation in Confluence and Jira
Requirements
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
- Minimum 3-5 years working experience supporting systems at Level 2 (support)
- Experience with relational database structures and methodologies
- Proven ability to multitask both independently and within a team
- Excellent English communication (both written and oral)
Preferred Skills
- Web app knowledge (frontend or Back End web technologies, APIs etc)
- MongoDB / SQL
- Javascript or any programming language knowledge
- React JS / Node JS
About Us
Company 81 - Manulife Data Services Inc. is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.
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