Voice Engineer
Vor 4 Tagen
Wir suchen einen motivierten und erfahrenen Telefonie- und Callcenter-Experten, der sich auf die Koordination von Anforderungen unterschiedlichster Art bei den Themen Telefonie und Callcenter innerhalb eines Grossunternehmens spezialisiert hat.
Verantwortlichkeiten- Analysieren Sie Anforderungen und planen Sie diese, um einen reibungslosen Betrieb sicherzustellen.
- Koordinieren Sie unseren Supplier und arbeiten Sie eng mit unserem Telefonie- und Netzwerk-Team zusammen.
- Unterstützen Sie das Telefonie- und Netzwerk-Team bei der Bearbeitung von internen Kundenanliegen betreffend Call Center (Genesys) und MS Teams Telefonie.
- Arbeiten Sie mit unserem Telefonie- und Netzwerk-Supplier eng zusammen und managen Sie diesen auch mit.
- Erfolgreich abgeschlossene Informatik- oder Telematik-Ausbildung inkl. Berufserfahrung mit VoIP-Lösungen.
- Gute Kenntnisse zu Genesys Cloud CX Lösungen und MS Teams Telefonie. Idealerweise verfügen Sie bereits über die nötigen Zertifikate.
- Erfahrung zu Herausforderungen einer Telefonie-Infrastruktur von kleinen, mittleren und grossen Call-Centern.
- Sehr gute Deutsch- und Englischkenntnisse.
- Teilzeit oder Vollzeit: %
- Arbeitsort: Zürich, Oerlikon
- Hybrides Arbeiten: bis zu 60 %
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