Voice Engineer

Vor 4 Tagen


Zürich, Zürich, Schweiz SIGMA7 GmbH Vollzeit
Jobbeschreibung

Wir suchen einen motivierten und erfahrenen Telefonie- und Callcenter-Experten, der sich auf die Koordination von Anforderungen unterschiedlichster Art bei den Themen Telefonie und Callcenter innerhalb eines Grossunternehmens spezialisiert hat.

Verantwortlichkeiten
  • Analysieren Sie Anforderungen und planen Sie diese, um einen reibungslosen Betrieb sicherzustellen.
  • Koordinieren Sie unseren Supplier und arbeiten Sie eng mit unserem Telefonie- und Netzwerk-Team zusammen.
  • Unterstützen Sie das Telefonie- und Netzwerk-Team bei der Bearbeitung von internen Kundenanliegen betreffend Call Center (Genesys) und MS Teams Telefonie.
  • Arbeiten Sie mit unserem Telefonie- und Netzwerk-Supplier eng zusammen und managen Sie diesen auch mit.
Voraussetzungen
  • Erfolgreich abgeschlossene Informatik- oder Telematik-Ausbildung inkl. Berufserfahrung mit VoIP-Lösungen.
  • Gute Kenntnisse zu Genesys Cloud CX Lösungen und MS Teams Telefonie. Idealerweise verfügen Sie bereits über die nötigen Zertifikate.
  • Erfahrung zu Herausforderungen einer Telefonie-Infrastruktur von kleinen, mittleren und grossen Call-Centern.
  • Sehr gute Deutsch- und Englischkenntnisse.
Arbeitsbedingungen
  • Teilzeit oder Vollzeit: %
  • Arbeitsort: Zürich, Oerlikon
  • Hybrides Arbeiten: bis zu 60 %


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