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Genesys Technical Lead

vor 3 Monaten

Zürich, Zürich, Schweiz Epam Vollzeit

About the Role

We are seeking a talented Genesys Engineer to join our team in Zürich, Switzerland. As a Genesys Engineer at EPAM, you will collaborate with a dynamic group of developers to solve complex problems and deliver impactful tech solutions for our prestigious banking client.

Key Responsibilities

  • Configure and integrate the Genesys voice platform to meet client requirements
  • Create technical specification documents and develop source code to deliver customized solutions
  • Prepare unit tests, integration test plans, and manage releases
  • Take ownership of system integrations, as well as the maintenance and support of contact center components
  • Utilize your expertise in historical and real-time reporting to provide valuable insights

Requirements

  • As a subject matter expert, possess at least 3-5 years of experience with Genesys Engage on-prem
  • Have a solid understanding of Genesys version 8.x, Genesys SIP Server, and GVP. Integration experience with Cisco TServer is a plus. Familiarity with IRD Routing Strategy development for voice and async channels such as email
  • Possess knowledge of UNIX/Linux system administration
  • Familiarity with eServices and/or iWD is highly desired
  • Have experience with Genesys Orchestration Server, Genesys Rules Engine, Workspace Desktop Edition, and Workforce Optimization
  • Demonstrate a strong understanding of architecture, design solutions, security principles, and network/communications platforms
  • Proficiency in Java and J2EE programming is a plus
  • German language skills are a significant advantage

We Offer

  • EPAM Employee Stock Purchase Plan (ESPP)
  • Enhanced parental leave
  • Extended pension plan
  • Daily sickness allowance insurance
  • Employee assistance program
  • Referral program
  • Hybrid working opportunities
  • Global business travel medical and accident insurance
  • Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
  • EPAM Switzerland was named a Top Company, & by Kununu for its people centric culture built on life-long learning
  • Certain benefits and perks may be subject to eligibility requirements

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • For this position, we are able to consider applications from the following: Swiss nationals EU/EFTA nationals Third-country nationals based in Switzerland with an appropriate work permit Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits