KOL Engagement Enablement Lead

Description

The KOL Engagement Enablement Lead is a critical role that requires a deep understanding of customer needs, business strategy, and technology trends. As a single point of accountability, this individual will work closely with business stakeholders to design and deliver solutions that meet the needs of customers and drive business value.

Key Responsibilities

• Enable the planning, design, development, testing, and release of global products through the Enterprise Customer Experience and Medical Digital Platforms.
• Contribute to the global platform roadmap based on customer needs through close partnership with local product managers.
• Advise global medical product managers on solution design and architecture for their products' needs, leveraging Enterprise Customer Experience Products.
• Plan, design, develop, test, and release global products on the Enterprise Platform.
• Drive the adoption and evolution of the Global Enterprise Platform capabilities aligned with customer needs in Global Medical.
• Build a trusted and transparent relationship across all levels of DD&T and the broader business organizations.
• Partner with all delivery partners (Internal and External) to ensure quality delivery of Global Medical products leveraging Enterprise Customer Experience and Medical Digital Platform capabilities.
• Act as a single point of contact for Global Medical and KOL Engagement Product Managers when designing solutions on Takeda's Customer Experience and Medical Digital Enterprise Platform.
• Be the technical expert and trusted advisor of Global Medical and KOL Engagement Product Managers when leveraging Takeda's Customer Experience and Medical Digital Enterprise Platform. Enabling full utilization of the Enterprise Platform, by providing solution design, future roadmaps, architecture blueprints, and delivery enablement.
• Partner with other Enablement Leads to build Global KOL Engagement roadmaps and vision for Customer Experience and Medical Digital solutions to enable current and future business needs, with focus on enhanced commercial outcomes, reusability, and standardization.
• Identify and deliver value to Global Medical Product Managers through Global Customer Experience and Medical Digital capabilities through utilization of reusable components and capabilities which are also leveraging where possible Takeda's Enterprise Technology ecosystem.
• Drive adoption through delivery of Global Products that are of high quality and high value.
• Ensure Global Customer Experience and Medical Digital Capabilities are fully leveraged to drive maximum business value and success.
• Jointly drive a roadmap of 24 to 36 months for relevant products and solutions in Global Medical.
• Work with Takeda Demand Managers to set up delivery teams of internal/external technical solution specialists, in line with the roadmap and demands in Global Medical.
• Support and manage a team of product owners who are accountable for delivery. Ensure they are effectively grooming the product backlogs based on prioritized customer needs.
• Drive the transformation journey of moving to agile Product-based delivery, enabling the product owners to be successful through provisioning of agile, high-quality, and cost-effective services.
• Build trust and relationship with the Global Medical DDT and business teams, through thought leadership, subject matter expertise, quality solution design, partnerships, and orchestration of delivery of relevant local products.
• Integrated end-to-end focus of solutions through the value chain, including collection and utilization of data as key enablers.
• Ensure quality application support for the different applications in scope.
• Interface to the rest of the GDT organization for other enterprise technologies/services for end-to-end solution design.
• Ensure application of agile and DevOps principles in service delivery.
• Ensure adherence of Takeda enterprise architecture and commercial governance principles.

Requirements

• Deep and functional understanding of HCP engagement processes, needs, capabilities, compliance needs, etc.
• Deep understanding of current technology topics (e.g., Customer Experience and Medical Digital cloud products and platforms, Digital Marketing and CRM products, micro-service architectures, automation, and API integration).
• Strong knowledge of software development lifecycle and experience in Agile methodologies.

Leadership

• A strategic mindset, able to see the big picture and able to create and articulate our Customer Experience and Medical Digital vision.
• Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).
• Able to create a technology roadmap and to lead a team towards this technology roadmap.
• Empowerment of direct reports in the creation of strategic Customer Experience and Medical Digital capabilities, whilst fostering a high-performing team focused around a life-long-learning culture.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

• Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
• Ability to connect, orchestrate, and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value.
• Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of Customer Experience and Medical Digital solutions at all levels of the organization.

Interaction

• Able to clearly communicate and foster alignment across all levels of the organization.
• Is required to build strong working partnerships with Business leaders and DDT team.
• Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, ICS Chapter Leads, etc.).
• Able to strongly influence around the adoption and utilization of Patient Engagement solutions across BU's.
• Strong ability to build external partnerships with industry partners and suppliers.
• Be a trusted advisor to the business.

Innovation

• Shape and innovate technology to be developed within Customer Experience and Medical Digital and applied across Takeda's product teams, business units, and global functions.
• Function as a thought leader and evangelist for innovative technology, including perspectives on startups and new innovative products.
• Continually innovate to produce improved Patient Engagement products/services to support the needs of rapidly innovating product teams.

Complexity

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions.
• The role must set up and continuously shape development of innovative technology within Customer Experience and Medical Digital ecosystem, third-party vendors, and across Takeda stakeholders.

Essential

• Degree in Computer Science/Business Informatics or other relevant graduate degree required.
• A minimum of 11 years of related experience.
• Experience as a Service/Success Manager with software products.
• Experience as a Subject Matter Expert for Customer Experience and Medical Digital products and solutions.
• Experience conveying current technology trends, excellent feel for exceptional user experiences and design.
• Experience with KOL Engagement products like Salesforce Life Sciences Cloud, Data Cloud, Veeva Link products, Veeva CRM, Mulesoft, and related products.
• Experience with Vault platform.
• Experience in agile and SAFE methodologies and software development lifecycle.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions, and workshops.
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.

Desired

• Master's Degree.
• Familiarity with regulated systems – general level of understanding of computer systems validation.
• Experience as a Product Owner/Manager with software products.
• International Travel of up to 10% may be required from this position.

Locations

• Zurich, Switzerland.

Worker Type

• Employee.

Worker Sub-Type

• Regular.

Time Type

• Full-time.