Banquet Operations Director
Vor 5 Tagen
As a key member of the Banquet Department, the Maître d'Hôtel plays a crucial role in delivering memorable events for our discerning guests. Reporting to the Banquet Operations Director, this role oversees the smooth execution of events, ensuring every detail meets our high standards.
Main Accountabilities
- Inspect event setups to ensure compliance with client specifications
- Provide warm welcomes to guests, managing cloakrooms efficiently
- Coordinate recruitment and supervision of event staff
- Maintain close control over service delivery before and during events
- Stay informed about products served to guests
- Demonstrate exceptional guest service skills, reflecting the values of a 5-star hotel
- Effectively address customer complaints and escalate concerns to management
To succeed in this role, you will possess:
- Proficiency in English and French languages
- CAP/BEP/BTS qualification in catering or equivalent
- At least 2-3 years' experience in a similar position, ideally in a luxury hotel environment
- Exceptional communication, time management, and organizational skills
- Ability to remain calm under pressure, be resourceful, and take ownership
- High standards of personal presentation and professionalism
- A proactive approach to problem-solving
We offer an attractive package of benefits, including:
- Guest hotel experiences for colleagues
- Discounted room nights
- 43 paid holidays, including bank and public holidays
- Colleague recognition and reward programs
- A diverse range of learning and development opportunities
- Frequent colleague social and wellbeing events
- Potential for career advancement and transfers within the group
In this role, you'll enjoy a modern work environment and ample opportunities for growth and development within our hotel and the Mandarin Oriental Group. Our dedicated Learning and Development Manager provides personalized support to ensure your success.
If you share our passion for delivering exceptional guest experiences, we invite you to join our team.
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