Market Support Group Manager
vor 2 Wochen
The ideal candidate will provide leadership and management of the Market Support Group (MSG), setting clear objectives and regular performance evaluations, mentoring and coaching the team, and fostering a positive and collaborative environment.
The successful candidate will manage the efforts of the Product Specialist team to provide excellent second-level support for customer issues, developing, implementing, monitoring, and analyzing support processes to improve efficiency and effectiveness.
This role involves managing the team that provides training to the Field Service team, developing and delivering training programs for the Field Service Engineers, and providing ongoing technical support.
The Market Support Group Manager will have ownership of the MSG and Training laboratory, overseeing its needs, and supporting the scheduling needs of the organization.
The ideal candidate will identify and implement process improvements to enhance support and training functions, collaborate with Account Managers and Technology and Application Consultants to provide technical support and product information, and address and resolve sales-related technical issues (2nd level support).
Requirements- A Bachelor's degree in Engineering, Chemistry, Physics, Computer Science, or a related field is required.
- A Master's degree in a relevant field or an MBA is preferred and may substitute for some professional experience.
- Experience in a technical support or customer service role within a high-tech or instrument business is required.
- 2-3 years of experience in a managerial or supervisory role, leading a team of support specialists or field service engineers, is preferred.
- Experience with support ticketing systems, customer relationship management (CRM) software, and knowledge management tools is required.
- Excellent problem-solving skills, a proactive and customer-focused approach, strong communication and interpersonal skills, and the ability to effectively interact with customers, team members, and senior management are essential.
- Fluency in English is required, and German language skills are a plus.
-
Market Support Group Manager
vor 1 Woche
Uster, Zürich, Schweiz Mettler Toledo VollzeitMarket Support Group LeaderWe are seeking a highly skilled and experienced leader to manage our Market Support Group. The successful candidate will be responsible for leading a team of technical support specialists and providing excellent customer service to our global customer base.Responsibilities:Lead and manage the Market Support Group, setting clear...
-
Market Support Group Manager
vor 3 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob SummaryWe are seeking a highly skilled and experienced Market Support Group Manager to join our team at Mettler Toledo. As a key member of our global service and support department, you will be responsible for leading a team of support specialists and field service engineers, providing technical support and product information to customers, and managing...
-
Market Support Group Manager
vor 4 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob SummaryWe are seeking a highly skilled Market Support Group Manager to join our team at Mettler Toledo. As a key member of our global organization, you will be responsible for leading a team of support specialists and field service engineers, providing technical support and product information to customers, and collaborating with cross-functional teams...
-
Market Development Manager
vor 4 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob Summary We are seeking a highly motivated and experienced Market Manager to join our team at Mettler Toledo. As a Market Manager, you will be responsible for developing and implementing marketing and sales strategies to drive business growth in assigned regions. Key Responsibilities Work closely with Market Organizations to implement marketing and sales...
-
Market Development Manager
vor 4 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob DescriptionWe are seeking a highly motivated and experienced Market Manager to join our team at Mettler Toledo. As a key member of our sales team, you will be responsible for developing and executing marketing and sales strategies to drive business growth in assigned regions.Key Responsibilities:Develop and implement marketing and sales strategies to...
-
Market Development Manager
vor 3 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob DescriptionOur Laboratory Weighing business area is seeking a skilled Market Manager to drive growth and innovation in the Laboratory Balances and Moisture Analyzer portfolio. As a market leader, we differentiate ourselves through unique innovations and perceived customer value.Key ResponsibilitiesDevelop and implement marketing and sales strategies to...
-
Market Leader
vor 3 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitMarket Manager Job DescriptionAt Mettler Toledo, we are seeking a highly motivated and experienced Market Manager to join our team. The successful candidate will be responsible for developing and executing marketing and sales strategies to drive business growth in assigned regions.Key Responsibilities:Work closely with market organizations to implement...
-
Market Development Specialist
Vor 5 Tagen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob OverviewWe are seeking a skilled Market Development Specialist to join our team in Switzerland.About the RoleIn this position, you will work closely with Market Organizations to implement marketing and sales strategies to develop the LabTec business in assigned regions. Your responsibilities will include:You will organize regular virtual and face-to-face...
-
Market Development Professional
vor 2 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitRole OverviewWe are seeking a talented Market Manager to join our Laboratory Weighing team at METTLER TOLEDO.This role is responsible for implementing marketing and sales strategies to develop the LabTec business in assigned regions.Key ResponsibilitiesWork closely with Market Organizations to implement marketing and sales strategiesOrganize regular meetings...
-
Senior Business Development Manager
vor 1 Woche
Uster, Zürich, Schweiz Mettler Toledo VollzeitWe are seeking a communicative, empathetic, and goal-oriented Market Manager to strengthen our team in Switzerland and ensure steady growth. In this role, you will work closely with Market Organizations to develop and implement marketing and sales strategies in assigned regions. You will be responsible for organizing virtual and face-to-face meetings with...
-
Product Manager Load Cell Expert
vor 1 Woche
Uster, Zürich, Schweiz Mettler Toledo VollzeitAbout the RoleWe are seeking a highly skilled Product Manager Load Cell to join our team in Nänikon, Switzerland.This role will be responsible for gathering market feedback from key customers and sales teams, identifying market trends, and formulating new product requirements and innovations.The ideal candidate will have a BSc or MSc degree in mechanical...
-
Product Manager Load Cell
vor 4 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob DescriptionWe are seeking a highly skilled Product Manager Load Cell to join our team at Mettler Toledo. As a key member of our OEM business unit, you will be responsible for driving innovation and growth in the machine builder and system integrator market.Key Responsibilities:Develop and implement market-driven product strategies to drive business...
-
Procurement Manager
vor 4 Wochen
Uster, Zürich, Schweiz PureGym AG VollzeitJob Title: Procurement ManagerWe are seeking a highly skilled Procurement Manager to join our team at PureGym AG. As a trusted business partner, you will provide sourcing, tender, contracting, and supplier management support to our Swiss business.Key Responsibilities:Partner with the business unit to deliver first-class service, governance, and EBITDA...
-
Procurement Manager
vor 4 Wochen
Uster, Zürich, Schweiz PureGym AG VollzeitAbout the RoleWe are seeking a highly skilled Procurement Manager to join our team at PureGym AG. As a trusted business partner, you will provide sourcing, tender, contracting, and supplier management support to our Swiss business, driving EBITDA performance through the delivery of savings, rebates, and efficiencies.Key ResponsibilitiesPartner with the...
-
Uster, Zürich, Schweiz Gi Group SA VollzeitJobbeschreibung:Wir suchen einen erfahrenen Elektroniker, der sich auf die Montage und Inbetriebnahme von Sicherheits- und Gasüberwachungsanlagen spezialisiert hat. Als Teil unseres Servicetechniker-Teams im Grossraum Zürcher Oberland wirst du wichtige Aufgaben übernehmen, wie z.B. die Wartungs- und Instandhaltungsarbeiten an diesen Anlagen.Deine...
-
Service Portfolio Manager
vor 4 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitService Portfolio ManagerWe are seeking a skilled and experienced Service Portfolio Manager to join our Service Team at Mettler Toledo's Global Operational Headquarter in Greifensee, Switzerland.About the RoleThe Service Portfolio Manager will be responsible for managing and overseeing the Service portfolio along the laboratory products' lifecycle, from the...
-
IT-Support-Experte
vor 4 Wochen
Uster, Zürich, Schweiz UniversitätsSpital Zürich USZ VollzeitJobbeschreibungAls Mitarbeiter der Abteilung Medizininformatiksysteme bei UniversitätsSpital Zürich USZ setzt du gemeinsam mit den Business Relationship Managern (BRM) die IT-Requirements aus den Kliniken in technische Spezifikationen um. Diese Spezifikationen reichst du bei der Entwicklerfirma ein, überwachst die Realisierung und führst funktionale...
-
Senior Service Portfolio Manager
vor 2 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitWe are seeking a skilled and experienced service professional to lead the development and management of our comprehensive laboratory service portfolio. The ideal candidate will have a strong understanding of the laboratory equipment industry and experience in managing service portfolios and/or product portfolios. Key Responsibilities:Develop and manage the...
-
Product Manager Load Cell Specialist
vor 2 Wochen
Uster, Zürich, Schweiz Mettler Toledo VollzeitJob Description:As a Product Manager Load Cell, you will be responsible for driving the development and launch of new load cell and level sensor products. This role requires a strong understanding of technical products and the ability to innovate and formulate new product requirements and innovations. You will work closely with the R&D team to guide new...
-
Trade Compliance Professional
vor 2 Wochen
Uster, Zürich, Schweiz Tecan VollzeitAt Tecan, we're driven to improve people's lives and health. We empower our customers to scale healthcare innovation globally from life science to the clinic. In this pivotal role, you'll support, enhance, and ensure trade compliance within our dynamic organization.Your Key Responsibilities:Provide support, validation, and control of master data accuracy to...