IT Service Management Specialist

Vor 6 Tagen


Zürich, Zürich, Schweiz Expert Resource Vollzeit

We are seeking a skilled ServiceNow Developer to join our team in Switzerland and contribute to our mission of delivering innovative ServiceNow solutions.

The ideal candidate will have a strong background in IT Service Management (ITSM) and experience with ServiceNow development and implementation.

Responsibilities:

  • Design, develop, and implement ServiceNow solutions that align with business objectives
  • Collaborate with cross-functional teams to analyze requirements and deliver scalable solutions
  • Ensure best practices and compliance with IT governance policies
  • Develop and customize ServiceNow applications, modules, and workflows
  • Implement and optimize ITSM processes, including Incident, Change, Problem, and Request Management

Requirements:

  • Minimum 2 years of experience in ServiceNow development and implementation
  • Strong knowledge of ITSM frameworks and ServiceNow best practices
  • Experience with Service Catalog, Flow Designer, and Workflow automation
  • Familiarity with integration methodologies (REST/SOAP APIs)
  • Ability to translate business needs into effective ServiceNow solutions
  • Fluent in German (B2 level or higher) – essential for client communication


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