IT Support Specialist
Vor 4 Tagen
About the Role
We're looking for a proactive IT Support Specialist (2nd Level) to join our client's team in Switzerland on a 24-month contract. If you have a passion for IT service management, troubleshooting, and optimizing systems, this is a fantastic opportunity to contribute your expertise in a dynamic and innovative environment.
Your Responsibilities
- Contribute to IT projects focused on improving and optimizing systems and processes.
- Analyze and resolve complex IT issues across hardware, software, and applications.
- Provide technical support to users, both remotely and on-site.
- Troubleshoot operating systems, applications, and network technologies to ensure smooth operations.
- Manage and enhance IT service processes in line with ITIL and ITSM best practices, ensuring high service quality and continuous improvement.
- Oversee incident management, including tracking, resolving, and documenting technical issues.
- Collaborate closely with IT teams and business units to drive efficient problem resolution.
What You Bring
- A degree or certification in IT, or equivalent professional experience.
- Several years of experience in 2nd Level IT Support, ideally in hardware and application support.
- Solid expertise in ITSM service management and ITIL frameworks.
- Strong analytical skills and a structured approach to problem-solving.
- Excellent communication skills, with the ability to work both independently and in a team.
- Fluent in German and English, both written and spoken.
- Industry experience in automotive, finance, or accounting is a plus.
- Familiarity with MS Dynamics 365, Microsoft Power Platform, or other ERP systems is an advantage.
- A valid Category B driver's license is required.
Why Join?
- Work on exciting IT projects with real business impact.
- Collaborate with a skilled and motivated team in Switzerland.
- Benefit from a structured, innovative work environment with growth opportunities.
Ready to take your IT career to the next level? Apply now and be part of something great
Seniority levelMid-Senior level
Employment typeContract
Job functionInformation Technology
IndustriesIT System Training and Support
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