Marketing and Client Experience Manager
vor 2 Wochen
TimeVallée is a visionary multi-brand watch retail concept that combines heritage and contemporary luxury. With 50 boutiques operated by strategic partners, we offer clients access to the most prestigious watch Maisons together with a full ecosystem of services and experiences.
Job SummaryWe are seeking a highly skilled Marketing and Client Experience Manager to join our team at TimeVallée. As a key member of our marketing team, you will be responsible for managing the marketing and client strategy of TimeVallée, focused on brand building, value proposition, and customer lifetime value.
Key Responsibilities- Define and manage the global TimeVallée activation calendar
- Support and drive the markets and the retailers through the implementation of their roadmap (guidelines, tools, training, etc.)
- Lead regular reviews with key stakeholders (Maisons, retailers, landlords, partnerships) to maximize overall collaboration and identify business opportunities
- Drive the 360 marketing implementation of TimeVallée campaigns, new client services (strap configurator, customer service, CPO, etc.) and partnerships
- Monitor performance of both client & marketing KPIs and identify best practices
- Bachelor's or master's degree in a relevant field
- At least 10 years of experience in client and retail marketing, ideally in luxury
- Business and client-oriented with strong interpersonal and leadership skills
- Proven project management and planning skills
- Positive, display a can-do attitude and have a strong ability to solve problems
- Creative, can think out of the box to identify and design opportunities to make the brand stand out and engage with our clients
- Fluent in English (French is a plus)
Richemont is a leading luxury goods group that values freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity, and we care for the world we live in.
Your Journey with UsIf your application is selected, our Talent Acquisition team will reach out to you for an introductory call. In case of mutual interest, you will have a technical interview with our TimeVallée Chief Marketing & Digital and meet our HR Business Partner. As a final step, you will have an interview with the CEO of TimeVallée.
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