Senior Customer Compliance Manager

Vor 4 Tagen

Zürich, Zürich, Schweiz SR Technics Switzerland AG Vollzeit
About the Role

We are seeking a highly skilled Senior Customer Compliance Manager to join our team at SR Technics Switzerland AG. As a key member of our Engine Maintenance team, you will be responsible for ensuring the quality and compliance of engine maintenance services to our customers.

Key Responsibilities
  • Oversee engine maintenance to ensure quality and compliance with customer policies and procedures, focusing on US customers.
  • Collaborate with Engineering, Operations, and Quality Teams on the development and implementation of process assessment, improvements, policy revisions, and performance evaluation to meet US customer requirements.
  • Coordinate with Engineering to recommend specific work scopes in accordance with customer-specific technical Operations policies, programs, and procedures.
  • Conduct engine Table Inspections and Outgoing Inspections to ensure work performed is in accordance with customer orders and quality standards.
  • Liaise with the customer to make decisions on part replacements and exchanges based on technical and financial aspects.
  • Review and document the condition of removed hardware as per customer directives and specific requirements. Conduct Scrap reviews.
  • Coordinate the management and review of any invoice, commercial, and TAT-related topics during a shop visit ensuring alignment with customer expectations.
  • Verify that maintenance data and documentation is accurate and compliant to customer specifications.
  • Perform timely in-process assessment to ensure maintenance performed is compliant with customer requirements.
Requirements
  • Independent worker with proven ability to facilitate cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Ability to deal with and decision-making over material of multi-million CHF value.
  • Excellent written and verbal communication, presentation, and facilitation skills.
  • Ability to think creatively and strategically, and to take a proactive goal-setting approach to continuous improvement.
  • Ability to effectively plan and oversee projects to ensure timely delivery.
  • Strong ability to interpret and comprehend engine technical documents.
  • Ability to properly manage highly sensitive and confidential information effectively.
  • Must be able to assume high-level responsibility and demonstrate sound judgment.
  • Knowledge of US airline business processes, operational policies, and procedures preferred.
  • Strong understanding of the MRO or related Aviation business.
  • Knowledge of CFM56-7B Engine Maintenance.
  • Proficiency in English (business fluent).
  • Suitable Master's degree or MBA required.
  • Required: at least 10 years in aviation, preferably in the US aviation industry.
  • Experience with engine maintenance, engineering, or quality assurance function as well as cross-functional process knowledge.
What We Offer
  • An attractive position in a global and dynamic company.
  • Competitive employment conditions.
  • Opportunity for professional and personal development.

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