Team Lead

vor 1 Monat


Zürich, Zürich, Schweiz PAIR Finance Vollzeit

Werde Teil unseres starken Teams

Wir suchen einen motivierten und erfahrenen Team Lead, der unser Kunden-Service-Team in der Schweiz weiterentwickeln und ausbauen möchte. Als Teil unseres internationalen Teams wirst du die Anfragen der Konsumenten aus der Schweiz bearbeiten und die operativen Prozesse im Kunden-Service-Team stetig weiterentwickeln.

Was du bei uns bewegen kannst:

  • Ausbau und disziplinarische sowie fachliche Leitung eines Kunden-Service-Teams
  • Stetige Weiterentwicklung der operativen Prozesse im Kunden-Service-Team
  • Sicherstellung der souveränen Kommunikation des Teams mit Mandanten und Konsumenten
  • Koordination der Anfragen der Konsumenten zu den richtigen Ansprechpersonen
  • Sicherstellung der wirtschaftlich effektiven Bearbeitung der Akten und Pflege der CRM-Systeme
  • Empathische und fördernde Führung eines engagierten Teams

Was du dafür mitbringen solltest:

  • Erfolgreiche abgeschlossene kaufmännische oder dienstleistungsorientierte Berufsausbildung oder ein qualifiziertes Studium
  • Mehrjährige Erfahrung im telefonischen Kunden-Service in der Inkasso- oder FinTech-Branche
  • Starke Motivationsfähigkeit für die Führung eines engagierten Teams
  • Ausgezeichnete Schweizerdeutsch- und sehr gute Englischkenntnisse

Was wir dir bieten:

  • Herusfordernde, abwechslungsreiche Aufgaben
  • Individuelle Entwicklungsangebote und eine transparente, wertschätzende Feedbackkultur
  • Ein internationales Team mit professionellen Kolleg*innen und starken Expert*innen
  • Flexible Arbeitszeitgestaltung und Möglichkeit von zu Hause aus zu arbeiten

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