Japanese Speaking Waiter
vor 2 Wochen
About Viking
Viking is a world-renowned luxury cruise line that offers unparalleled destination-focused voyages on oceans, rivers, and lakes around the globe. Our mission is to provide exceptional experiences for discerning travelers who value history, culture, and cuisine.
Job Summary
We are seeking a highly skilled Japanese-speaking Waiter to join our team on board our luxurious cruise ships. As a Waiter, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is nothing short of exceptional.
Key Responsibilities
- Manage and control food and beverage operations, maintaining high productivity, quality, and guest-service standards in accordance with Viking's STAR Service Standards.
- Create a friendly, guest-orientated service culture to ensure guest satisfaction.
- Manage restaurant reservations and seating requirements, conduct stock takes and inventory, and learn and use appropriate food and wine terminology and pronunciation.
- Have full knowledge of Viking's F&B options and ships' activities, present F&B menus to guests, suggest dinner courses, and answer questions regarding menu and wine selections.
- Relay orders to the Galley, serve courses from the Galley and beverages from various locations, and ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking's Operations Manuals and Standard Operating Procedures (SOPs).
- Minimize equipment loss/damage, maintain immaculate cleanliness standards in relevant areas, and ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.
- Participate in embarkation duty, including luggage assistance, escorting guests, and storing, as assigned or directed.
- Provide the highest level of comfort and sales-oriented service to guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards and all Public Health Policies.
Requirements
- A minimum of 2 years' experience as a Waiter or similar position, within a premium brand hospitality environment.
- Fluent in Japanese and English, with excellent communication skills to clearly communicate to the Restaurant Team and Guests.
- Must be flexible, stress-resistant, and a committed team player with an exceptional work ethic.
- Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies.
What We Offer
Viking offers a competitive salary, comprehensive benefits package, and the opportunity to work on board our luxurious cruise ships. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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