Global Customer Experience Liaison

vor 1 Woche


Genf, Genf, Schweiz MCI Group Vollzeit

MCI Group is a global engagement marketing agency that creates human-centric touchpoints to deliver innovation and growth. We are seeking a highly organized and customer-focused Global Customer Experience Liaison to join our team.

Responsibilities:

  • Serve as primary membership services email and phone contact for association
  • Answer questions regarding member benefits, membership categories, and application process; identify any reported 'roadblocks' or process problems
  • Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
  • Process any manual membership payments in a timely fashion

Key Skills:

  • Project management skills
  • Writing skills
  • MS Word mail merge


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