Student Support Specialist
vor 9 Stunden
About Sommet Education
Sommet Education is a renowned private Swiss institution offering Bachelor's and Master's degrees in hospitality, luxury and event management to an international student body across three campuses in Switzerland and the UK.
We are committed to providing a unique learning experience that fosters personal and professional growth. Our values of Development, Distinctiveness, Joint commitment, Openness and Sense of service guide our actions and decisions.
Job Description
The Student Concierge is responsible for delivering exceptional student support services, ensuring a seamless experience for our students. This includes answering enquiries, managing administrative tasks, preparing for events, handling mail and parcels, and maintaining inventory.
In this role, you will also manage tuition payments, communicate with concerned departments, handle shuttle reservations, coordinate storage of student belongings, and work with student data on various systems.
Responsibilities
- Respond to staff, student, and visitor inquiries in a timely and professional manner
- Manage student concierge administration tasks, including cash handling
- Prepare and participate in student intake, graduation, check-ins, and check-outs processes
- Handle mail and parcel delivery and send external mail
- Maintain student concierge inventory and update stock levels quarterly
- Manage sales of school merchandise and POS transactions
- Process tuition payments and communicate with concerned departments
- Perform other specific tasks as requested by the line manager
Requirements
- Educational background in commerce, hospitality, or business, or equivalent experience
- Experience in reception, guest relations, services, or administrative roles
- Strong communication, organizational, and problem-solving skills
- Ability to work with young adults and in multicultural environments
- Familiarity with MS Office, databases, and internet applications
- Fluent English and French language skills
What We Offer
- Type of contract: undefined period of time contract
- Activity rate: 60%
- Flexible working arrangements
- Opportunities for career growth and development
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