Customer Happiness Team Leader
Vor 4 Tagen
Ce rôle est chargé de gérer et motiver une équipe de Customer Happiness. Tu joueras un rôle clé dans l'optimisation du service tout en offrant à nos clients une excellente expérience de Migros Online.
Fonctions clés
- Gérer, motiver, soutenir et optimiser les ressources humaines et techniques.
- Identifier les besoins en formation des collaborateurs et les accompagner.
- Assurer l'atteinte des KPI's qualitatifs et quantitatifs de l'équipe.
- Assurer le bon déroulement des activités opérationnelles quotidiennes.
- Soutenir, si nécessaire, le traitement des demandes écrites des clients.
- Mener les réunions d'équipe et coordonner la répartition des tâches.
- Participer au développement d'idées, de mesures et de propositions d'optimisation.
- Gérer des projets partiels ou prendre en charge des tâches au sein d'organisations de projets.
Profil souhaité
Formation complétée dans le commerce et/ou le management de service client
3 ans d'expérience dans le management d'un service client
Connaissance de l'allemmand et/ou l'anglais pour mener des négociations
Avoir un état d'esprit positif, orienté client et solutions, et savoir collaborer et travailler en équipe.
Savoir faire preuve d'empathie, être disponible et flexible, et avoir de bonnes compétences en matière de communication et de rédaction.
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