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Customer Service Representative for International Jewelry Brand

vor 2 Wochen


Zug, Zug, Schweiz TN Switzerland Vollzeit

Our company, TN Switzerland, collaborates with Pandora, the world's top jewelry designer and manufacturer, to provide customer support in German. We are looking for a talented individual to join our team as a Customer Service Representative.

About the Job

We offer a competitive monthly salary + 2 extra salaries per year, complete relocation support to Greece, and numerous other benefits including health care benefits and discounts. Our team fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

The ideal candidate will have excellent command of German, good knowledge of English, and great communication & soft skills, as well as problem-solving skills. Experience in customer support is considered an advantage.

Responsibilities
  • Handle calls, emails and chat with a sense in German
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
  • Exchanging ideas and solutions with your colleagues