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Technical ITIL Expert for ServiceNow Implementations

vor 1 Monat


Wallisellen, Zürich, Schweiz CHEU EntServ Schweiz GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical ITIL Expert to join our team as a ServiceNow Implementation Specialist. In this role, you will be responsible for designing and implementing end-to-end ServiceNow solutions that meet the business requirements of our clients.

Job Description

The ideal candidate will have 5+ years of experience in IT or Customer Support organizations, with 1-3 years of experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow. You will need to have a good understanding of SQL, XML, and web-based technologies, as well as experience in implementing and aligning business processes to the ITIL best practices.

You should also have fluency in German and English, with another European language being an asset. Additionally, you will need to be available to travel within Europe.

Responsibilities
  • Lead solution implementation projects
  • Own technical and business design of the end-to-end solution during implementation
  • Conduct design reviews and data quality assurance
  • Manage and communicate with external client teams during the sales process and post-sales delivers
  • Lead and participate in RFPs and provide technology solution content
  • Audit existing client's implementation and recommend enhancement
Requirements
  • 5+ years' experience in IT or Customer support organizations
  • 1-3 years' experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow
  • Good understanding of SQL, XML, and web-based technologies
  • 1+ years' experience in implementing and aligning business processes to the ITIL best practices
  • Fluency in German and English (must-have), another European language would be an asset
  • Availability to travel within Europe
Benefits

We offer a comprehensive compensation package, including:

  • An attractive salary package (around €80,000 - €100,000 per year)
  • Comprehensive social benefits
  • Flexible working time models
  • Lived values ​​that make us one of the most attractive employers worldwide
  • In addition, we stand for equal opportunities and offer employees the compatibility of family and work as well as continuous development opportunities.
About Us

CHEU EntServ Schweiz GmbH is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the needs of our clients.