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Association Operations and Education Coordinator

vor 1 Woche

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About the Team

MCI Group is a global engagement marketing agency that creates human-centric touchpoints to drive innovation and growth. Our team is passionate about delivering exceptional customer experiences across various platforms.

As a Member Services Coordinator, you will play a pivotal role in supporting the overall operations of our organization. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage membership data, education products, and donor information with accuracy and efficiency.
  • Serve as the primary contact for members and stakeholders, responding to inquiries via phone, email, and online ticket systems.
  • Contribute to database accuracy and provide technical support to users.
  • Support board operations, including meeting preparations, document management, and report creation.

Requirements

  • Bachelor's degree or equivalent.
  • 3-5 years of experience in a similar position or proven track record in customer service and program management in an association environment.
  • Strong understanding of association membership processes and affiliate relationships.