Service Delivery Excellence Manager

Vor 4 Tagen


Bern, Bern, Schweiz Allianz Partners Vollzeit

At Allianz Partners, we are committed to delivering exceptional service to our customers. As a Service Delivery Excellence Manager, you will be responsible for developing and implementing strategies to optimize our staffing levels and improve operational performance.

About the Role:
  • This role involves leading a team of scheduling and intra-day analysts, focusing on building a collaborative and high-performance culture.
  • You will be responsible for reviewing and updating delivery plans, making recommendations to ensure effective execution in operations.
  • As the primary point of contact for short-term / real-time operational issues, you will communicate with functional leads and other stakeholders to resolve issues promptly.

We offer a range of benefits to support your career development and well-being. These include access to training programs, flexible working arrangements, and a comprehensive health and wellbeing program.

Requirements:
  • Experience in an insurance services call / contact centre.
  • Minimum 3+ years experience in Workforce Management.
  • Proven management and leadership experience.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office products (Excel, Word, PowerPoint).


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