Service Delivery Excellence Manager
Vor 4 Tagen
At Allianz Partners, we are committed to delivering exceptional service to our customers. As a Service Delivery Excellence Manager, you will be responsible for developing and implementing strategies to optimize our staffing levels and improve operational performance.
About the Role:- This role involves leading a team of scheduling and intra-day analysts, focusing on building a collaborative and high-performance culture.
- You will be responsible for reviewing and updating delivery plans, making recommendations to ensure effective execution in operations.
- As the primary point of contact for short-term / real-time operational issues, you will communicate with functional leads and other stakeholders to resolve issues promptly.
We offer a range of benefits to support your career development and well-being. These include access to training programs, flexible working arrangements, and a comprehensive health and wellbeing program.
Requirements:- Experience in an insurance services call / contact centre.
- Minimum 3+ years experience in Workforce Management.
- Proven management and leadership experience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office products (Excel, Word, PowerPoint).
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